As an experienced IT support professional, I bring a range of skills and expertise to the table.Results-driven professional with extensive experience in ServiceNow and proficient in incident management. Demonstrated expertise in streamlining processes and optimizing workflows to ensure rapid response and minimize operational impact. Adept at leveraging ServiceNow tool functionalities to drive efficiency and effectiveness.I have experience providing technical support to a Bank oriented organizations. I am able to diagnose and resolve technical issues efficiently, while also providing clear and helpful guidance to users who may be unfamiliar with technology. Additionally, I stay up-to-date with the latest developments in technology and am able to adapt to new systems and software quickly.

Experience in production support within the BFSI sector, adept at managing operations in the Sterling integration tool, Control-M job scheduling, and Linux server environments. Proficient in resolving tickets efficiently using ServiceNow, ensuring seamless operations and timely issue resolution to support critical banking and financial services infrastructure.