Customer-Oriented, Data-Focused Strategist with a passion for technology. I bring to the table documented success in setting-up & managing Data Analytics Practice, from ground-up, providing Next Gen Data / Operations/Market/ Customer/ HR / Talent/ Learning Analytics and Business Intelligence, to help global organizations/clients in critical decision-making, and future strategy planning. Drove Data Analysis, Visualizations & Reporting, leveraging Data as a strategic asset, to help gain competitive advantage and better business outcomesKey Driver to Change: Throughout my career, I have led high-impact Cross-Functional Data Analytics Projects and Digital Transformation initiatives. Steered transition from legacy to latest cutting-edge Technology, Digital Tools/ Advanced Analytics Techniques, integrating BI, ML, SAS/Python, SQL, Excel, Predictive and Statistical Models, which maximized prediction quality & accuracy, time, cost & resource savingsKey Milestones:► During my present association with Wells Fargo India, Executive Director – Analytics; managing Data Analytics BU Operations, entailing strategic planning, budgets, P&L, cross-functional coordination, team building, and KPIs monitoring, focused on transforming Customer Contact Center Operations by Voice Analytics and Process Improvements► Appreciated by US Partners, for the quick establishment & stabilization of the Analytics QC Process in India. Built a team of 115 Audit-Ready Analytics Professionals, which successfully took over 95% of the Analytics QC from US► Effectively managed a portfolio of key accounts, built trusted client relationships, attaining high-customer satisfaction, excellent solution delivery and multi-million-dollar YoY revenue growth► Won Appreciation from the Head of Learning UAE for initiating Visualization in HR Reporting, which simplified report reading► I have led and built highly talented teams with an equal desire to win. Scaled up the team from Transitioners to Solution ProvidersStellar in high-profile executive roles, gifted with the vision, determination and skills needed to achieve organizational goals, manage challenging tasks, work with limited resources/budgets and deliver exemplary results.“ We are surrounded by data, but starved for insights -Jay Baer is a quote that has served as a benchmark in my professional journeyRecognized by seniors as a Visionary Leader and Problem-Solver and by Colleagues & Friends as Collaborative and Trustworthy, always willing to help people. In my free time, I like Singing and Cooking for my kids
Listed skills include Leadership, Problem Solving Skills, Banking, Requirements Analysis, and 46 others.