► Partnering with top leadership, clients and stakeholders to develop Analytics Strategies, and Delivery Roadmaps for providing data-driven solutions catering to diverse processes/ functions► Building a 30-member team of Specialized Engineers and Data Science Experts, navigating the complexities of large Analytics Verticals, ensuring streamlined operations& accuracy ► Forging Strategic Alliances with Vendors/ Partners to drive new service offerings► Leveraging Voice Analytics for… Show more ► Partnering with top leadership, clients and stakeholders to develop Analytics Strategies, and Delivery Roadmaps for providing data-driven solutions catering to diverse processes/ functions► Building a 30-member team of Specialized Engineers and Data Science Experts, navigating the complexities of large Analytics Verticals, ensuring streamlined operations& accuracy ► Forging Strategic Alliances with Vendors/ Partners to drive new service offerings► Leveraging Voice Analytics for in-depth analysis of Customer Contact Center Communications, insights into customer complaints /service quality, by using advanced analytical models to decode complex customer interaction patterns► Designing and deploying sophisticated Binary Classification and RCA Models to systematically determine the underlying factors of customer service issues and drive CAPA, to prevent reoccurrence► Interfacing with BU Leaders to understand analytics requirements, proposing best-fit solutions, explain the benefits/ impact/ ROI of the proposed solution, and gain approvals► Guiding the team in collating, processing and interpreting trends or patterns in complex data sets using Analytics Tools► Conducting Market Research, analyzing data from primary or secondary data sources and providing recommendations► Leveraging industry-specific Data Analytics, Statistical Models and Quantitative Analysis Techniques for obtaining optimal results► Sharing front-end Data Visualization BI/ MIS Reporting / Dashboards to provide quick snapshots to clients/ BU leaders► Spearheading Projects, liaising with IT Teams to drive digital transformation, simplifying, and automating business processes for high efficiency► Participating in Strategic Review Meetings to identify issues and drive corrective actions► Administering Team Recruitment, On-boarding, Talent Management/ Retention, Training, Performance Appraisals, Career Growth and Succession planning, empowering people to deliver their best. Show less

► Managed and mentored an Offshore Data Science Team in India, enhanced collaboration with Product Owners across 3Business Segments to design, develop and deliver tailored Data and Analytics Solutions► Pioneered data-driven decision-making, offering strategic insights and groundbreaking strategies through ML and Data Analytics► Facilitated Data Analytics and identified key areas for improvement, resulting in a 20% increase in sales revenue► Created and managed Tableau Dashboards for… Show more ► Managed and mentored an Offshore Data Science Team in India, enhanced collaboration with Product Owners across 3Business Segments to design, develop and deliver tailored Data and Analytics Solutions► Pioneered data-driven decision-making, offering strategic insights and groundbreaking strategies through ML and Data Analytics► Facilitated Data Analytics and identified key areas for improvement, resulting in a 20% increase in sales revenue► Created and managed Tableau Dashboards for Senior Leadership, providing critical Campaign Performance Metrics► Front-led Marketing and Customer Analytics, focusing on segmentation, campaign efficacy, profitability, customer churn, and sales forecasting► Conducted a comprehensive Campaign Analytics Analysis in the Mass Market Sector, utilizing customer interaction data and SAS for scrutiny► Implemented Data Analytics Methods to construct Customer Contact Models, achieving cost optimization of $4.53 million annually► Developed and deployed XGBoost Churn Prediction Models for Wireline Customers, resulting in increased retention and $1.85 million in annual savings► Effectively analyzed high-risk customer behavior and executed a Strategic Campaign Program, resulting in an annual saving of $1.23 million and better business outcomes Show less

► Designed &executed Strategic Data-Driven Approaches in liaison with clients, team members, and leadership across regions► Delivered high-level HR Analytics Reporting Services to both Leadership & Regulatory Entities using Advanced Data Science Methodologies► Conducted evaluations on Analytical Solutions in the Talent and Performance Management domains► Delivered 350+ Reports per month, enhancing the efficiency and effectiveness of Talent and Learning Analytics… Show more ► Designed &executed Strategic Data-Driven Approaches in liaison with clients, team members, and leadership across regions► Delivered high-level HR Analytics Reporting Services to both Leadership & Regulatory Entities using Advanced Data Science Methodologies► Conducted evaluations on Analytical Solutions in the Talent and Performance Management domains► Delivered 350+ Reports per month, enhancing the efficiency and effectiveness of Talent and Learning Analytics Function► Provided coaching and mentorship to 50+staff across geographies, fostering team growth and performance► Transformed the Team from a Basic Reporting Unit to an Advanced Analytical Solutions Provider, enhancing organizational capabilities► Revolutionized Team Operations by transitioning from offline databases/ manual reporting to the latest ETL processes► Led the implementation of a Self-Service Reporting Platform in SABA (LMS) for Managers to track L&D for100+ Courses for 75K global employees Show less

► Data-Driven Strategic Initiative that bolstered campaign revenue, resulting in an annual increase of INR300,000► Collaborated with clients, team members, and leadership to craft and guide the organization’s analytics strategy► Drove Lead Generation Efforts, acquisition and retention across 20+ StandardCampaigns► Conducted in-depth analyses of campaign performance, to extract actionable insights

► Directed overall Branch Operations ensuring delivery of superior customer service, achievement of financial goals, risk mitigation and adherence to regulatory compliances► Led a team of Financial Consultants and Support Staff, and drove strategies to increase the Branch’s Loan Portfolio, including Personal, Home, and Auto Loans, contributing to revenue growth► Proactively participated in local events to elevate the brand presence and foster community goodwill

Retail Branch Banking Operations

Insurance sales