Pradeep Kumar P Email & Phone Number

Hyderabad, Telangana, India

► Partnering with top leadership, clients and stakeholders to develop Analytics Strategies, and Delivery Roadmaps for providing data-driven solutions catering to diverse processes/ functions► Building a 30-member team of Specialized Engineers and Data Science Experts, navigating the complexities of large Analytics Verticals, ensuring streamlined operations& accuracy ► Forging Strategic Alliances with Vendors/ Partners to drive new service offerings► Leveraging Voice Analytics for… Show more ► Partnering with top leadership, clients and stakeholders to develop Analytics Strategies, and Delivery Roadmaps for providing data-driven solutions catering to diverse processes/ functions► Building a 30-member team of Specialized Engineers and Data Science Experts, navigating the complexities of large Analytics Verticals, ensuring streamlined operations& accuracy ► Forging Strategic Alliances with Vendors/ Partners to drive new service offerings► Leveraging Voice Analytics for in-depth analysis of Customer Contact Center Communications, insights into customer complaints /service quality, by using advanced analytical models to decode complex customer interaction patterns► Designing and deploying sophisticated Binary Classification and RCA Models to systematically determine the underlying factors of customer service issues and drive CAPA, to prevent reoccurrence► Interfacing with BU Leaders to understand analytics requirements, proposing best-fit solutions, explain the benefits/ impact/ ROI of the proposed solution, and gain approvals► Guiding the team in collating, processing and interpreting trends or patterns in complex data sets using Analytics Tools► Conducting Market Research, analyzing data from primary or secondary data sources and providing recommendations► Leveraging industry-specific Data Analytics, Statistical Models and Quantitative Analysis Techniques for obtaining optimal results► Sharing front-end Data Visualization BI/ MIS Reporting / Dashboards to provide quick snapshots to clients/ BU leaders► Spearheading Projects, liaising with IT Teams to drive digital transformation, simplifying, and automating business processes for high efficiency► Participating in Strategic Review Meetings to identify issues and drive corrective actions► Administering Team Recruitment, On-boarding, Talent Management/ Retention, Training, Performance Appraisals, Career Growth and Succession planning, empowering people to deliver their best. Show less

Chennai, Tamil Nadu, India

► Managed and mentored an Offshore Data Science Team in India, enhanced collaboration with Product Owners across 3Business Segments to design, develop and deliver tailored Data and Analytics Solutions► Pioneered data-driven decision-making, offering strategic insights and groundbreaking strategies through ML and Data Analytics► Facilitated Data Analytics and identified key areas for improvement, resulting in a 20% increase in sales revenue► Created and managed Tableau Dashboards for… Show more ► Managed and mentored an Offshore Data Science Team in India, enhanced collaboration with Product Owners across 3Business Segments to design, develop and deliver tailored Data and Analytics Solutions► Pioneered data-driven decision-making, offering strategic insights and groundbreaking strategies through ML and Data Analytics► Facilitated Data Analytics and identified key areas for improvement, resulting in a 20% increase in sales revenue► Created and managed Tableau Dashboards for Senior Leadership, providing critical Campaign Performance Metrics► Front-led Marketing and Customer Analytics, focusing on segmentation, campaign efficacy, profitability, customer churn, and sales forecasting► Conducted a comprehensive Campaign Analytics Analysis in the Mass Market Sector, utilizing customer interaction data and SAS for scrutiny► Implemented Data Analytics Methods to construct Customer Contact Models, achieving cost optimization of $4.53 million annually► Developed and deployed XGBoost Churn Prediction Models for Wireline Customers, resulting in increased retention and $1.85 million in annual savings► Effectively analyzed high-risk customer behavior and executed a Strategic Campaign Program, resulting in an annual saving of $1.23 million and better business outcomes Show less

Chennai

► Designed &executed Strategic Data-Driven Approaches in liaison with clients, team members, and leadership across regions► Delivered high-level HR Analytics Reporting Services to both Leadership & Regulatory Entities using Advanced Data Science Methodologies► Conducted evaluations on Analytical Solutions in the Talent and Performance Management domains► Delivered 350+ Reports per month, enhancing the efficiency and effectiveness of Talent and Learning Analytics… Show more ► Designed &executed Strategic Data-Driven Approaches in liaison with clients, team members, and leadership across regions► Delivered high-level HR Analytics Reporting Services to both Leadership & Regulatory Entities using Advanced Data Science Methodologies► Conducted evaluations on Analytical Solutions in the Talent and Performance Management domains► Delivered 350+ Reports per month, enhancing the efficiency and effectiveness of Talent and Learning Analytics Function► Provided coaching and mentorship to 50+staff across geographies, fostering team growth and performance► Transformed the Team from a Basic Reporting Unit to an Advanced Analytical Solutions Provider, enhancing organizational capabilities► Revolutionized Team Operations by transitioning from offline databases/ manual reporting to the latest ETL processes► Led the implementation of a Self-Service Reporting Platform in SABA (LMS) for Managers to track L&D for100+ Courses for 75K global employees Show less

Bengaluru, Karnataka, India

► Data-Driven Strategic Initiative that bolstered campaign revenue, resulting in an annual increase of INR300,000► Collaborated with clients, team members, and leadership to craft and guide the organization’s analytics strategy► Drove Lead Generation Efforts, acquisition and retention across 20+ StandardCampaigns► Conducted in-depth analyses of campaign performance, to extract actionable insights

Chennai, Tamil Nadu, India

► Directed overall Branch Operations ensuring delivery of superior customer service, achievement of financial goals, risk mitigation and adherence to regulatory compliances► Led a team of Financial Consultants and Support Staff, and drove strategies to increase the Branch’s Loan Portfolio, including Personal, Home, and Auto Loans, contributing to revenue growth► Proactively participated in local events to elevate the brand presence and foster community goodwill

Retail Branch Banking Operations

Chennai, Tamil Nadu, India

Insurance sales

Post Graduate Diploma, Data Science, 3.44

Master Of Business Administration - Mba, Marketing