• Implemented advanced analytics solutions, resulting in a 25% increase in customer engagement.• Orchestrated the construction of a robust client journey mapping framework across 12+ touchpoints, identifying key areas for improvement.• Successfully improved client satisfaction ratings from 4.5/5 to 4.9/5 through proactive engagement strategies.• Developed and implemented a monthly client audience segmentation framework, leading to an 80% accuracy rate in identifying at-risk clients and reducing churn by 10%.

• Manage and maintain Client Account Managers to implement MyGate ERP to Housing Societies. • Ensure Meeting weekly and monthly targets for Software Implementation.MIS & Reporting Escalation Management and Key Accounts handling. • Frequent interaction with the Product Team & External finance consultants to enhance the Software & User Experience. • Visit the customer site, Collect the data, Implement the Software and Provide product training for the company's ERP Solution for Housing Societies. • Data migration from other Software Tools. • Management and Maintain the relationship with Customers & Key Accounts

• Provided critical product consultations and hands-on training, enhancing end-user understanding and product quality.• Effectively handled customer support operations, ensuring prompt resolution of issues through various communication channels.• Collaborated with technical and product development teams, contributing to product enhancements and updates.

• Preparing daily-Monthly MIS for the audit purpose• Maintaining the inwards and outward stock reports• Prepare sales and Purchase invoice for the company/Association• Sales order & Purchase order processing.• Ensuring sufficient funds are available for payment of invoices, payroll, and other expenditures.

• Managing the field team with their leads• Assisting them in getting the prospective leads Done• Preparing Monthly KRA for the Team• Coordinating with other team/Org for uploading projects on time

• Handled client escalations for the region• Relationship Management: Periodical coordination on operations inputs from them and to help build effective working relationships• Preparing monthly MIS reports as per the medical requirements