Assessing the documents that comply with Freddie Mac and Fannie Mae guidelines.Analyzing the bank statements, Individual Retirement Accounts, 401K to derive the Asset quotient which determines the borrower’s eligibility to obtain the loan.Validating the Earnest Money deposit and Gift funds by verifying the relevant documents.Nominated to collate the Standard comments and exclusions that has to be incorporated in case-specific scenarios.Formulated the Root-cause analysis table of the errors produced and addressed the alternates which helped to curb the error occurrence.Conducted training sessions to the team players to upgrade their process knowledge.Underwriting US residential mortgage loans in order to close the purchase or refinanceAnalyzing credit report and mortgage statement of borrowers to get to know the characterVerifying assets of borrower to ensure the capital in order to close the loan Doing income calculation by using paystubs and tax returns for knowing repayment capacity of borrowersAnalyzing appraisal report and title reports to evaluate the collateralReviewing the pre purchase loans in order to purchase for secondary MarketAssigning loans to team members and providing completion report to LeadDoing quality check the loans processed, and sending QC grid to LeadTracking attendance of team members and reporting to managementAuthorized to analyze documents to calculate the income and debt ratio to determine the loan value that can be lent.Nominated to collate all the process updates produced by the clients and educate the team.In Quality control team so have experience to error check the loans processed and deliver relevant feedback.Nominated to prepare Management Information Report on daily basis to ensure TAT is maintained and deliver the same to the client

for HCL – Insurance Business Services, Friends Life (AXA), UK based process; Handled queries from customers based in the UK on their Insurance benefits.Have set up Surrenders and Maturity benefits, based on the customers requirementsHave been competent in the UK based regulatory requirements such as Data Protection, Treating Customers Fairly, Complaints handing, Fraud identification, and Whistle Blowing. Have done team handling functions, like allocating the requests to other team members, assist them in their doubtful queries, escalating requests to the complaints and compliance department if needed.