Program Management
CurrentLeading digital program initiatives in 8 MENA countries as part of the Q-commerce (QC) Special Projects teams, in line with regional strategy, growth, and expansion plans.Leading performance tracking, reporting and OKR goal setting within Talabat’s Non-Food Vertical division, and actioning on key issues and drivers across operating markets.Supporting QC product requests, and escalating bug reports & tech issues across departments, and collaborating on feature rollouts.Ensuring strong collaboration and serving as a point of contact to the Delivery Hero Central team for the Operations and Supply Chain Management products.A few (non-exhaustive) projects that I've handled at Talabat:- WMS ERP implementation for self operated DC- Volumetric based rider assignment solution- Local shop content creation and audit application