Phillip Atchison Email & Phone Number

Everett, Washington, United States

Seattle, Washington, United States

• Responsible for timely and accurate medical claims processing, identifying and resolving claim denials, communicating with customers, providers and insurance companies, and department metric reporting and.
• Handled interdepartmental collaboration on a company project to reduce outstanding visit slips. Created a dashboard in Excel that included macros, pivot tables, pivot charts and formulas that was used by multiple.
• Improved or recreated excel workbooks used to track phone calls and track unresolved issues. Both were improved in terms of usability and visuals, and both were given reporting and analytic capabilities they did not.

Chicago, Illinois, United States

• Responsible for leading a team of on average 20 fraud specialists. Acted as the first point of contact for specialists: this included working as a coach mentoring on new workflows, acting as Q/A by reviewing work and.
• Worked with other team leads on devising ways of improving our training workflows and information to better assist new specialists in starting work sooner. Personally Developed in-house training materials using.

• Responsible for customer service in a call center environment. advised customers on employee health benefits and would contact employers on the behalf on employees to resolve problems with health benefit enrollment.
• Functioned as a first and only point of contact under the comprehensive white-glove concierge service known as "One-Guide" which was a dedicated and high-level team
• Acted as a coach and mentor to new employees and would be chosen to be 'shadowed' where new employees would observe me to see how proper workflow was to be implemented during day-to-day operations

B.S. Data Analytics, Minor: Operations Science, B.S. In Data Analytics, Ops Science Minor, A

Bachelor of Science in Data Analytics with a Minor in Operations Science (Concentration in Supply Chain Management) This degree program.

Associate Of Science - As, Engineering

Associates in Engineering Sciences. Courses including programing in C++ and design work in AUTOCAD.