Pablo Gonzalez Email & Phone Number

Birmingham, Alabama, United States

Handle all IT tickets in ConnectWise for issues with Financial Institution Interface Setups and all Internal IT tickets with in-house CRM interface issues.Perform daily data-pull IT request and fix in-house CRM issues using SQL in SSMS.Setup interfaces for Financial Institutions and organize meetings to integrate new interfaces.Maintain Salesforce user setups, interface, field management, flow setups, permissions, reporting, and other Salesforce Administrative duties.Assist with new Salesforce project solution setups and perform testing/troubleshooting.

Birmingham, Alabama, United States

Investigate/triage/resolve technical issues for high-priority customers (new or customers who upgraded).Investigate new and more advanced issues that require self-managed investigation.Cherry-pick and deploy fixes/patches to customers via GIT.Identify new trending issues, troubleshooting methods, and provide detailed info to developers to create new patches.Work on special projects with other departments to better customer support experience.Mentor & assist other support specialists with technical issues.

Birmingham, Alabama, United States

Create customer tickets in the ticketing system from incoming emails and calls.Investigate/triage/resolve customer technical issues.Resolve issues with SQL scripting when required.Escalate more technical issues to appropriate departments while providing updates to customers.

Lincoln, Alabama, United States

Respond to production line calls.Investigate and resolve production issues.Manage line production database sequence.Assist with issues using VM software.Operate deviceWISE to manage and restart service nodes and network triggers.Document and maintain reports on issues using an ITSM tool.Fix hardware issues with computer hardware and different forms of wyses such as: pcoip, embedded, and optiplex.

Trussville, Alabama, United States

Accept and deliver orders.Assist customers with any order issues.Constant time management.

Trussville, Alabama, United States

Manage calls for towing jobs.Direct calls to truck driver.Calculate expenses and income.Order and aquire parts for maintenanceFix PC, printer, phone, GPS, and software issues

Birmingham, Alabama, United States

Gather and organize delivery sheets.Search and scan products for orders.Operate Forklift.

Trussville, Alabama, United States

Deliver food to customers.Clean dishes and cook with the fryer.Operate drive thru and cashier.

Birmingham, Alabama, United States

Keep store organized and instruct associates of duties.Open and close the store in a organized timely manner.Weekly inventory management, shipping orders, counting money during closing.Provide customer service and assist with purchases or questions.