Pabitra Prabhudutta Das Email & Phone Number

Chennai Area, India

Bangalore

Providing Software Support for Global Customers on:- Oracle Linux- Oracle VM Day to day activity includes problem diagnosis, troubleshooting and customer issue resolution through Service Requests. Further, handling escalations and work on complex or long running issues. Replicating customer issues and preparing test cases.Apart from customer issue handling, filing bugs and enhancement requests for supporting products including cluster file system (ocfs2) and ASMLib (Automatic Storage Management Library). Work closely with engineering/development to address bugs and generate patches, back ports for identified bugs. Test Functionalities of new product release, writing knowledge base (KB) documents, delivering technical sessions to internal teams. Worked on process improvement techniques and prepare procedure to manage SR queue effectively and reduce resolution time. Thus creating more satisfied customers and earning trust .

Bangalore

As part of Enterprise Service Delivery (M&C), responsible for Managing Service delivery for Comcast Messaging Infrastructure. Responsibilities includes,- Ensuring 99.99% uptime of GDC infrastructure and portal services- Implementing Change and Work on Problem Tickets- Troubleshooting Linux Platform issues and determining RC- Resolving issues related to SMTP Gateways & Mail Queue- Maintain the security and compliance policies for all Infrastructure elements- Administration and management of Zimbra Mailbox Servers running on RHEL 5&6- Troubleshooting of platform based open source applications.- Con-ordinate Data Center Activities- On call support (12x7) on rotation covering production and business critical outages Vendor co-ordination and Procurement

Bangalore, India

Responsible for - Remote Infrastructure Management & unix service delivery - Data Center Operations- Team Management- Linux/AIX Server Administration - Mail Server Administration - Writing process documents and SOPs- Maintain the security and compliance policies for all Infrastructure elements- Co-ordinate with cross platform teams for issue resolution- Vendor co-ordination and Procurement- Actively participated in developing a Linux service offering portfolio which describes the details of service, sizing of high level tasks, work flows for all incident, service and change requests.- Prepared SOPs for Linux Server Monitoring and Management functions as part of Service Delivery Documents- Assisted in validating and refining the KPI threshold, altering mechanism in tool for greater customer value and satisfaction.

Bangalore

- Unix Service delivery - Redhat Linux based solutions- Mail server support- Monitoring Infrastructure elements and work on incident/problem/change tickets- Participate in portal functionality (basically tool validation and testing) and checks for functionalities after a major software release or bug fix;- Identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems.