Pablo Araujo Email and Phone Number

• Manager functions in a cloud, multicloud or hybrid cloud environment to make them work together more effectively and ensure availability, scalability, failure recovery, the ability to work with dependencies and other tasks.• Installing, configuring, testing, maintaining and administering new and upgraded networks, software database applications, servers and workstations.• Monitoring network traffic, and activity, capacity and usage to ensure continued integrity and optimal network performance.• Assessing and recommending improvements to network operations and integrated hardware, software, communications and operating systems.• Providing network support of specific business needs and requirements

Highlights:Windows, M365 Admin (Teams, SharePoint, Exchange, AAD, Intune, M365 Defender), VEEAM, VMware, Halo PSA• IT Orchestration unify all the various functions in a cloud, multicloud or hybrid cloud environment to make them work together more effectively and ensure availability, scalability, failure recovery, the ability to work with dependencies and other tasks.• Configuring and deploying the Microsoft Endpoint Manager environment according to the organization's needs. This may involve setting up security policies, device profiles, app deployment, and customizing the management environment.• Implementing consistent security policies across all managed devices. This may involve enforcing security configurations such as strong passwords, enabling data encryption, managing updates and patches, and ensuring compliance with the organization's security standards.• Documenting network inventory, recording network failure diagnoses and resolutions, network improvements and modifications, and maintenance guidelines.

Maintained day-to-day hardware and application systems focused on providing support to local and remote staff.• scheduling and conducting quality audit inspections, and analyzing and reviewing systems, data and documentation. • analyzing, evaluating and diagnosing technical problems and issues such as installation, maintenance, repair, upgrade and configuration and troubleshooting of desktops, software, hardware, printers, Internet, email, databases, operating systems and security systems. • identifying variations and potential high risk areas in securing adherence to standards and procedures. • recommending corrective action plans and improvements in the resolution of non-compliance with standards detected through monitoring and auditing of processes and procedures. • communicating, educating and liaising with users and management to ensure awareness and adherence to standards, procedures and quality control issues and activities. • assisting in troubleshooting, diagnosing, testing and resolving system problems and issues. developing, conducting and providing technical guidance and training in application software and operational procedures.• monitoring network traffic, and activity, capacity and usage to ensure continued integrity and optimal network performance

Helped establish new processes and procedures on responding to various security incidents, significantly increasing response time and improving overall customer service.Solved complex troubleshooting problems with various network devices and triaged them to appropriate groups as needed.Troubleshoot issues as well as supported Exchange, Active Directory, DNS and VOIPPerformed as System Administrator, managing all new Active Directory AccountsEstablished new processes and procedures on responding to various security incidents, significantly increasing response time and improving overall customer service.Answered and resolved level 2 and level 3 support issues.