-Ensuring incoming staff complies with company policy-Training staff to follow restaurant procedures-Maintaining safety and food quality standards-Keeping customers happy and handling complaints-Organizing schedules-Keeping track of employees’ hours-Ordering wines, beverages, linens, and other supplies while staying within budget limitations-Supervising daily shift operations-Ensuring all end of day cash outs are correctly completed-Coordinating daily restaurant operations-Controlling operational costs and identifying ways to cut waste-Appraising staff performance-Interviewing/recruiting new employees-Interacting with guests to get feedback on product quality and service levels

-Scheduled and directed staff in daily work assignments to maximize productivity.-Efficiently resolved problems or concerns to the satisfaction of all involved parties.-Continually monitored restaurant and took appropriate action to ensure service standards were maintained.-Minimized loss and misuse of equipment through proper restaurant supervision and staff training.-Exhibited a thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest.-Ensured proper cleanliness was maintained in all areas of the bar and front of the house.-Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives.-Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.

-Oversaw successful website launch and continuing operation.-Increased conversion rate and traffic through Internet marketing and promotions.-Marketed new products with regular website updates.-Ensuring that the website delivers a great customer experience.-Planning ahead and having a comprehensive digital marketing plan for the current and next year.-Analysing previous marketing campaign results with recommendations for optimisations and strategy improvement.-Liaising with the inventory for newly available stock to advertise.-Utilising web analytics to improve business performance.-Identifying areas for opportunity and improvement within the ecommerce section of the site.-Completing weekly and monthly reporting of key site KPI’s such as sales performance, conversion, traffic and average transaction value.-Developing effective advertisements and profitable marketing programs.-Ensuring that any stored customer data is secure against threats from cyber criminals.-Ensure content for new products is uploaded on time and is 100% accurate.-Identifying best sellers.