Experience in managing enterprise IT project life cycle through all phases.• In-depth knowledge and experience in cost management, time management, risk management, and integration management.• Experienced in IT project budget analysis, outsourcing strategies, and contract management.• Strong technical background in systems architecture, NMS tools and network administration.• Solid skills in writing proposals, biding projects, and winning contracts.• Proven ability to deliver high quality IT products and services on schedule and under budget.• Excellent interpersonal skills in communications, client relations, and negotiation.Management and Outsourcing Skills:- People management- Managed/Supported a Data Center Migration- Managed internal and client communications- Managed a Multisite Contact Center implementation and operations (facilities, technology and people)- Managed IT services transition projects- Experience managing large projects with multiple team resources and vendorsSpecialties: • Governance: Defining roles and responsibilities, and providing oversight • Management: Planning and administering both projects and the overall program • Financial management: Implementation of specific fiscal practices and controls • Infrastructure: The program office, technology, and other factors in the work environment supporting the program effort • Planning: Activities that take place at multiple levels, with different goals.
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Service Delivery ManagerCiscoMexico City, Cdmx, Mx -
Customer Experience Program Manager (Sdl)Cisco Oct 2022 - PresentMexico City, Mexico -
Program Manager, Sre DeliveryVmware Mar 2022 - Oct 2022Mexico City, Mexico -
Cx Delivery ManagerCisco May 2021 - Mar 2022Mexico City, Mexico -
Cx Project & Program ManagerCisco Feb 2019 - May 2021Mexico City Area, MexicoProject Manager/Program Mgmt. for Cisco worldwide accounts -
Project Manager IiInfosys May 2018 - Feb 2019Mexico City Area, Mexico -
Customer Program ManagerDxc Technology Feb 2016 - May 2018 -
Pmo Program Master Scheduler For HpStaff It May 2015 - Feb 2016Mexico City Area, MexicoI maintain and manage several MS Project Schedules for one Canadian customer and one US customer. I advise the PMs how to keep, manage and built their Project plans based on the best PMBOK practices combined with the Hp´s, I´m also in charge of the Master Project Schedule for these two accounts. -
Pm ConsultantAliado Solutions, Llc. Nov 2014 - May 2015Plano, TxPM consultant for different US companies, such as T-Mobile, CMT, for implementing different technologies, like Symantec Netback up, telecommunications among others onsite (Datacenters) within US. -
Program Manager, MexicoPromethean Nov 2011 - Nov 2014Mexico City Area, MexicoAs a Program Manager in Mexico, I provide and ensure integrated oversight and controls from initial Project Assessment through to Launch for all Business Readiness and Technology Solution activities and deliverables to ensure that scope is met on schedule and within budget I understand the Project Life Cycle deliverables: Project Charter (Project Planning & Initiation-PPI), Business Requirements Document (BRD/ARL), Service Model, User Acceptance Testing (UAT), Rollout Procedures (Transition/TRA) Participate in the review of: Systems Prospectus (Systems Requirements Analysis-SRA), Systems Delivery Specs (SDS), User Procedure Documents (UPD), Training Documents Direct the management and implementation of multiple large and complex projects: develop project plans and timelines; make staffing decisions based on assessment of team members' skills and workloads; and identify obstacles I asses skills, knowledge, and abilities of candidates to make effective hiring and merit/bonus decisions and identified developmental needs I provide training and development opportunities and serve in mentoring role for team. -
Information Management Senior SpecialistAcs, A Xerox Company Apr 2006 - Nov 2011Mexico City Area, Mexico• Always aware of the Service Level Agreement for all the customers.• PM for a 15 team people and have created a Project Plans• Capex (Capital Expenditures) experience in coordinate meetings with the board to provide updates for milestones.• In charge of several transitions at the time. Meaning meetings with the board and provide milestones.• In touch with two Software of ITIL management such as Remedy and Service center, for opening tasks, incidents, changes controls and emergency changes.• Transition member of the TMO.• Use of Microsoft Project Sever for elaborating KPI.
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Cisco Systems Tac (Technical Assistance Center). Project Team LeaderGetronics Dec 2003 - Apr 2006Project Team Lead in NMS team Getronics. Cisco TAC• NMS team lead of 5 people and escalation contact point.• Risk monitoring. Risk identification, monitoring and resolution based on our central repository for risk information• Brainstorming discussions.• KPI analysis with the team, goals and milestones
Pablo Torres Education Details
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Postgraduate Course -
IntersoftwarePostgraduate Course -
Management Information Systems, General
Frequently Asked Questions about Pablo Torres
What company does Pablo Torres work for?
Pablo Torres works for Cisco
What is Pablo Torres's role at the current company?
Pablo Torres's current role is Service Delivery Manager.
What schools did Pablo Torres attend?
Pablo Torres attended Universidad Iberoamericana, Ciudad De México, Intersoftware, Universidad Del Valle De México.
Who are Pablo Torres's colleagues?
Pablo Torres's colleagues are Prasad K, Samer Hossein, Ambati Pradeep Kumar, Kayed Antar, Lavinia Luca, Ben Boo, Erendira Itzel O..
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Pablo Torres
Mexico City1hotmail.com -
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Pablo Torres
Ceo, Cfo, General Mgr, Financial Services Mgr, Large Projects Mgr, Investor, University Professor, Coach, ConsultantMexico City -
2hotmail.com, hilton.com
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