Pablo Palma Email & Phone Number

Costa Rica

Costa Rica

Primary solution provider for Global Premium Sellers on the Amazon platforms. Expected to address system issues, identify and implement process improvements,develop internal documentation and contribute to a team environment, all while adhering to service level agreements for cases.Provide accurate and quick solutions for all stakeholders and Amazon Premium Sellers in all related tasks whilst keeping whole end-to-end project plans under control.Contribute to the continuous improvement of the Premium Organization delivery through analysis of the interactions and collaboration with other organizational functions within and outside of Premium org.Demonstrate ownership of every seller and stakeholder interaction to archive successful resolution on all cases.

Costa Rica

Provide end-to-end support and first time level resolution for sellers and vendors reaching out to Amazon's Support Team.Work closely with business partners to ensure all procedures are followed and requests completed within SLAs.Identifies customer impacting issues, working out and implementing solutions and process improvements to increase customer satisfaction. Participate in cross-functional process improvement initiatives.

Costa Rica

Act as first point of contact for Amazon customer by answering their queries through phone, email and chat, and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fast-paced environment.Ability to empathize with and prioritize customer needs.Actively problem solve and innovate on behalf of customers with good judgment to ensure the appropriate customer outcome.Opportunity to learn other areas of the business and support specialty departments as needed.

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Associate'S Degree, Logistics, Materials, And Supply Chain Management