Pablo Poveda Email & Phone Number

Panama

Panama

Panama City, Panamá, Panama

Engaging potential customers under Canada, US and Mexico territory through direct communication, meticulous data entry, lead generation, and astute business analytics.Exceptional performance for integral success acting as the face of sales accounts, establishing as the primary point of contact through professional interactions conducting extensive research to identify potential customers, generating valuable leads that fuel our growth.Assisting in the development of comprehensive reports for customer pricing, leveraging internal pricing history for effective decision-making.Coordinating customer freight requirements with available carrier equipment to ensure seamless operations, maintaining clear and consistent communication internally and externally, ensuring that customer expectations are not only met but exceeded. • Achievement: Coordinating a pilot program to improve customer freight based on local and cross country lanes available in order to offer service up to 20% faster and reduced prices as 20% lower to the end client ensuring seamless operations.

Ciudad De Panama

Global business operations. In Charge of global distribution and internal operations between origin producers, brokers and final clients. Demand Planning to different origin and commodity Support sources globally. Purchase and sales order creation, logistics operations between production and final destination. Logistics movements in all its modalities and alliance with end clients. Procurement operations based on Ariba tool, sourcing operations based on Shopping Cards. Supply chain through hubbing. Collect letters, Foreign trade. Commodity Support within the import and export process, price fixation, calculation. • Achievement: I reduced the waiting time for export documentation issued locally by up to 30% thanks to the implementation of a project to streamline documents at origin and issuance of ISF (import document to the US) for maritime shipments to the US.• Achievement: I implemented a credit approval process with a reduction of up to 50% in waiting time from the client's initial request to billing and dispatch, achieving unprecedented customer satisfaction for this market.• Achievement: I developed a continuous improvement plan where a 90% saving in paper consumption, supplies and service orders was achieved, which represents a saving of approximately $470 per month to benefit the Supply Chain area (pilot plan that could represent 20K annually).

Panamá Pacífico, International Business Park

E-commerce, Sales tool, Inventory control, Workflow with Plants in US and Ireland, Parts control analyst, Order management, Customer service for LATAM dealers, Freight and shipping POC.• Achievement: I developed a system where 3rd party clients were able to order and to know at the moment if a part was available or not. Making decisions on the fly. Saving resources.

Panama

In charge of supporting global e-commerce sales platform. Auditor of proactive and reactive support sessions. In charge of 6 people.• Achievement: I obtained 95% team adherence based on business coaching.• Achievement: Managed to launch a digital chat tool, adhering to the portfolio of services offered to business clients.

Panama

Resolution Specialist, providing support for internal and external users over phone chat and email for Americas and EMEA customers.• Driving process improvement by identifying solutions to attain targeted goals.• Process Improvement advisory for external customers, sales agents, catalog and product line managers, and online business managers by providing our customers with an exceptional online experience.

Licenciatura Psicologia, Lic. Psicologia

English, Colorado State University, English Language And Literature, General, C1

Activities and Societies: Denver Co. groupEnglish

Tecnico En Administracion Publica, Administración Y Gestión De Empresas, General

Tecnico

Logística Aplicada A Empresas Multinacionales, Universidad Syngenta, 2023, Logistics, Materials, And Supply Chain Management