Juan Ruiz Email and Phone Number

• Proven expertise in implementing Salesforce AI Agents to drive customer engagement and productivity enhancements. For example, using Einstein Activity Capture and Next Best Action helped reduce manual data entry and response times by 30%, allowing sales teams to focus on high-value interactions. Skilled in Einstein Prediction Builder for custom predictive models, Prompt Builder for generating personalized emails, and Einstein Bots for handling routine inquiries, ensuring efficient case management and personalized customer experiences. These solutions consistently yield data-centered improvements across sales, service, and marketing functions. • Implemented Conga Quote Generation for Salesforce CPQ, ensuring seamless integration and functionality within our Salesforce environment.• Implemented Security policies for Salesforce Org Instance on OWD, Sharing Rules, Profiles, Roles, Community Experience, Territories, Salesforce Shield encryption and design data archiving strategies. • Enhanced data integrity through advanced Java and Salesforce Bulk APIs for efficient batch processing and data cleaning/formatting, which reduced Salesforce Limit issues by 40% .• Developed seamless Mulesoft transactions for robust integration with external systems.• Engineered and customized Salesforce solutions utilizing Flow Builder, tailored to specific requirements and improving times of closing Opportunities by 30%.• Crafted dynamic, user-centric applications using LWC on Salesforce DX, leveraging platform capabilities.• Spearheaded the execution of effective data management and maintenance strategies to ensure Salesforce Org's peak performance.

• Orchestrated the integration between Salesforce and Oracle E-Business Suite Financials using MuleSoft, enhancing data synchronization and process automation across finance and customer management functions. This initiative involved configuring Salesforce for API access and establishing secure connectivity to Oracle EBS within MuleSoft, utilizing connectors and implementing robust data mapping and transformation strategies. By designing and implementing integration flows in Anypoint Studio, I ensured seamless synchronization of critical financial data, including customer-accounts, sales orders, and invoices, product while incorporating business rules and validations to maintain data accuracy• Improved system security and user access control, reducing unauthorized access incidents with the implementation of Salesforce Shield which contributed to meeting GDPR requirements.• Optimized Sales/Services Cloud environments, leading to a 30% improvement in operational efficiencies across teams.• Enhanced team productivity by 40% through the design and support of a custom app for the Legal team using Salesforce Flow Builder and LWC.• Directed the migration from Salesforce Classic to Lightning, improving user experience and interface efficiency.• Deployed a Salesforce Partner Community Site for the Alliances team, boosting engagement and collaboration by over 50%.• Streamlined the quote-to-cash process, leading to an increase in quote accuracy and a reduction in processing time.• Improved system security and user access control, reducing unauthorized access incidents.• Mastered APEX API coding for Salesforce integrations, enabling sophisticated data exchange and functionality enhancement.

• Managed the seamless migration of Salesforce Org, enhancing system performance and user satisfaction.• Implemented My Domain and SSO, increasing system security and reducing login issues by half.• Facilitated the migration of third-party applications, which improved email service efficiency and user satisfaction.• Tailored Sales and Marketing applications to meet specific user needs, resulting in a 20% increase in user adoption and productivity.

• Leveraged hands-on experience in force.com to design and implement solutions, resulting in an improvement in business process efficiencies.• Customized Salesforce pages extensively, including page layouts, formula fields, dependencies, and rules, leading to a 35% increase in user productivity.• Integrated Salesforce with external platforms like WordPress and CallHub.io, streamlining lead and case management processes, and increasing efficiency via Web-to-Lead and Web-to-Case solutions.• Conducted comprehensive data management operations, utilizing tools like Import Wizard, Data Export, Apex Data Loader, and Workbench.

• Optimized and managed the Worker Center and Skills Development Program operations, improving program delivery and participant satisfaction by 40%.• Implemented Salesforce customizations that streamlined business processes, leading to a 50% increase in operational efficiency for the Worker Center department.• Gathered functional requirements and processes to design the best solutions for Sales, Marketing, Services and Client Support Applications.• Led a team of 5 in transition to use of new project management technologies.