Paul Simmonds Email & Phone Number

Coventry

• Providing comprehensive training services to individuals and groups seeking to enhance their IT skills and knowledge.
• Developed and delivered customised training sessions tailored to the specific needs and goals of clients, covering a wide range of IT topics such as IT support, networking, cybersecurity, and software applications.
• Created engaging course materials, including presentations, hands-on exercises, and practical projects, to facilitate effective learning experiences for participants.
• Conducted assessments and evaluations to measure the progress and proficiency of trainees, providing constructive feedback and guidance for improvement.
• Established strong client relationships and received positive feedback for delivering high-quality training services that met or exceeded expectations.
• Managed administrative tasks related to scheduling, invoicing, and marketing to effectively run a successful freelance training business.

Rugby, England, United Kingdom

• Manage, configure and support the implementation process for the Transport Management System (TMS) across multiple sites within the UK
• Identify and manage risks for project implementation activities
• Prepare and manage risk mitigation plans
• Escalate and manage issues with third party IT providers
• Support operations and development teams to achieve project objectives
• Support the testing process

Coventry & Rugby

• Supporting and managing a team of over 200 people (17 team leaders and circa 190 census officers)
• Key member of a national large scale project - Census 2021
• Ensuring that KPIs are met
• Collating and presenting management information to the Regional Management Team
• Ensuring all team members are operationally ready by providing adequate training and guidance
• Chairing daily scrum meetings so that changes to the project are cascaded to all team members

Birmingham, United Kingdom

• Responsibilities include:
• Successfully managed various IT projects to improve safeguarding and wellbeing at all levels of cricket
• Proactively managed changes in project scope, identified potential crises, and devised contingency plans.
• Identified and managed project dependencies and critical path.
• Developed and delivered progress reports, proposals, requirements documentation, and presentations.
• Analysed user business requirements and processes through analysis, interviews, focus groups and workflow analysis

Warwick

• Managed the 1st line support and provided 2nd and 3rd line support to staff and students, ensuring compliance with standards at the school.
• Completed installations and upgrades on software on new PCs and provided support for servers, administering back-ups and managing all peripheral devices.
• Ordered asset control hardware and software licences, ensuring the integrity of email and user groups are maintained.
• Monitored all security and protection of assets from cyber threats and provided subject matter expertise on security and filtering maintenance.
• Liaised with 3rd party IT service providers ensuring that IT service delivery meets customer expectations and aligns with business need.
• Communicated effectively at all levels, providing updates to staff, pupils and external stakeholders.

Coventry, United Kingdom

• Provided 1st and 2nd line technical support for customer issues raised through helpdesk; configured, installed, maintained hardware and software management; pro-active monitored and maintenance of networks and systems.
• Provided operational support and monitored systems consoles for problems, observing equipment and control panels for operator alerts, messages and error indicators.
• Identified and diagnosed common faults and symptoms according to established processes and procedures regarding problem diagnosis and requests.
• Performed call traces to analyse call flow to locate and correct call failures.
• Installed, maintained, and debugged network equipment for wired and wireless networks

Birmingham, United Kingdom

• Gathered documented requirements and created functional, technical design solutions and application software. Promoter of continuous improvement in the Software Development Life Cycle (SDLC).
• Collaborated with other developers to improve systems and environments in which the applications operated.
• Supported various applications within the Production Systems to ensure that all applications in support were operational according to their service agreement.
• Maintained professional and technical knowledge through peer networking; kept updated on cutting edge technology solutions and project management methodologies.
• Initiated and steered major changes in programs, procedures and methodology.

Coventry, United Kingdom

• property damage and/or theft, unauthorised persons within the area, and any unusual events.
• Managed small projects including design and implementation of the Business Operations Coventry (BOC) SharePoint, rolling out Lotus Notes across BOC.
• Responsible for deploying the global transformation project management framework.
• Worked closely with program managers, senior project managers and global portfolio management office to ensure alignment of the project.
• Participated in the implementation and management component of a complex global program partnering with relevant stakeholders within global businesses.
• Ensured compliance with external regulatory requirements, internal control standards and group compliance policy.

Coventry, United Kingdom

• Performed yearly reviews of the staff, interviewed potential employees, conducted return to work interviews and managing performance.Key Accomplishments:
• Maintained work schedules and making sure all critical tasks are completed.
• Conducted team meetings to update members on best practices and expectations.
• Provided quality customer service, answering customer enquiries, and effectively handling customer complaints.

Coventry, United Kingdom

Project Management – Key Skills Learnt: Understanding different stages of a project (definition, design, installation), planning and control aspects (monitoring and reporting), supporting post implementation reviews, security and controls, practical communication techniques, major causes of project failure.Strategic Implementation and Team Leadership – Key.

Msc Cybersecurity And Digital Forensics, Cyber/Computer And Digital Forensis

Computer Forensic Investigation and Cryptography - Achieved 1st Mobile Forensics: Issues and Practice - Achieved 1st Computer Security.

Bsc Computing Management, Management Information Systems And Services, 2:1

Modules: Computing Management Project IT Project Management Data Warehousing and Data Mining Management of IT Services & Security Managing.

Higher National Diploma, Information Technology, Distinction

Business Skills for e-Commerce Computer Systems Employability and Professional Development Project Design, Implementation and Evaluation.

Nvq Level 4 – Management

Key Skills Learnt: Managing business processes, own resource and professional development, allocating and monitoring the progress and.

Prince2 Foundation

Key Skills Learnt: Prince2 Project Management methodology; focusing on business justification, understanding and defining an organisation.

Nvq Level 3 – Management

Key Skills Learnt: Managing own resources and professional development, allocating and monitoring the progress and quality of work in my.

Yellow Belt 6Sigma

Key Skills Learnt: 6Sigma methodology, launching projects, managing stakeholders, analysis of data collection and value stream mapping.