Paul Simmonds Email & Phone Number

Coventry

• Providing comprehensive training services to individuals and groups seeking to enhance their IT skills and knowledge.• Developed and delivered customised training sessions tailored to the specific needs and goals of clients, covering a wide range of IT topics such as IT support, networking, cybersecurity, and software applications.• Created engaging course materials, including presentations, hands-on exercises, and practical projects, to facilitate effective learning experiences for participants.• Conducted assessments and evaluations to measure the progress and proficiency of trainees, providing constructive feedback and guidance for improvement.• Established strong client relationships and received positive feedback for delivering high-quality training services that met or exceeded expectations.• Managed administrative tasks related to scheduling, invoicing, and marketing to effectively run a successful freelance training business.

Rugby, England, United Kingdom

Manage, configure and support the implementation process for the Transport Management System (TMS) across multiple sites within the UK• Identify and manage risks for project implementation activities• Prepare and manage risk mitigation plans• Escalate and manage issues with third party IT providers• Support operations and development teams to achieve project objectives• Support the testing process• Capture all issues and defect through testing and UAT• Liaise with IT configures and senior implementers providing timely work stream updates• Provide onsite project and IT support during go live and mock shift scenarios

Coventry & Rugby

Supporting and managing a team of over 200 people (17 team leaders and circa 190 census officers)• Key member of a national large scale project - Census 2021 • Ensuring that KPIs are met• Collating and presenting management information to the Regional Management Team• Ensuring all team members are operationally ready by providing adequate training and guidance• Chairing daily scrum meetings so that changes to the project are cascaded to all team members• Completing team leader 1:1s ensuring that feedback is cascaded to the relevant team/department• Arranging and delivering open IT tech sessions for all members of the team• Analysing data for resource management

Birmingham, United Kingdom

Responsibilities include: • Successfully managed various IT projects to improve safeguarding and wellbeing at all levels of cricket• Proactively managed changes in project scope, identified potential crises, and devised contingency plans.• Identified and managed project dependencies and critical path.• Developed and delivered progress reports, proposals, requirements documentation, and presentations.• Analysed user business requirements and processes through analysis, interviews, focus groups and workflow analysis• Coached, mentored, motivated and supervised project team members and suppliers, influencing them to take positive action and accountability for their assigned work• Built and developed business relationships vital to the success of project specifications of work• Managed projects efficiently by implementing methodologies such as Agile and Waterfall.• Identified and solved project issues and escalated complex issues program manager for remediation.• Increased staffing and resources when needed to meet deadlines of projects.

Warwick

Managed the 1st line support and provided 2nd and 3rd line support to staff and students, ensuring compliance with standards at the school. • Completed installations and upgrades on software on new PCs and provided support for servers, administering back-ups and managing all peripheral devices.• Ordered asset control hardware and software licences, ensuring the integrity of email and user groups are maintained. • Monitored all security and protection of assets from cyber threats and provided subject matter expertise on security and filtering maintenance.• Liaised with 3rd party IT service providers ensuring that IT service delivery meets customer expectations and aligns with business need.• Communicated effectively at all levels, providing updates to staff, pupils and external stakeholders.• Managed Active Directory, DNS, DHCP and File Servers

Coventry, United Kingdom

Provided 1st and 2nd line technical support for customer issues raised through helpdesk; configured, installed, maintained hardware and software management; pro-active monitored and maintenance of networks and systems. • Provided operational support and monitored systems consoles for problems, observing equipment and control panels for operator alerts, messages and error indicators.• Identified and diagnosed common faults and symptoms according to established processes and procedures regarding problem diagnosis and requests.• Performed call traces to analyse call flow to locate and correct call failures. • Installed, maintained, and debugged network equipment for wired and wireless networks

Birmingham, United Kingdom

Gathered documented requirements and created functional, technical design solutions and application software. Promoter of continuous improvement in the Software Development Life Cycle (SDLC). • Collaborated with other developers to improve systems and environments in which the applications operated.• Supported various applications within the Production Systems to ensure that all applications in support were operational according to their service agreement.• Maintained professional and technical knowledge through peer networking; kept updated on cutting edge technology solutions and project management methodologies. • Initiated and steered major changes in programs, procedures and methodology.

Coventry, United Kingdom

property damage and/or theft, unauthorised persons within the area, and any unusual events.• Managed small projects including design and implementation of the Business Operations Coventry (BOC) SharePoint, rolling out Lotus Notes across BOC.• Responsible for deploying the global transformation project management framework.• Worked closely with program managers, senior project managers and global portfolio management office to ensure alignment of the project.• Participated in the implementation and management component of a complex global program partnering with relevant stakeholders within global businesses.• Ensured compliance with external regulatory requirements, internal control standards and group compliance policy.

Coventry, United Kingdom

Performed yearly reviews of the staff, interviewed potential employees, conducted return to work interviews and managing performance.Key Accomplishments: • Maintained work schedules and making sure all critical tasks are completed. • Conducted team meetings to update members on best practices and expectations. • Provided quality customer service, answering customer enquiries, and effectively handling customer complaints.

Coventry, United Kingdom

Project Management – Key Skills Learnt: Understanding different stages of a project (definition, design, installation), planning and control aspects (monitoring and reporting), supporting post implementation reviews, security and controls, practical communication techniques, major causes of project failure.Strategic Implementation and Team Leadership – Key Skills Learnt: Planning, scheduling and co-ordinating the activities of others, setting of objectives and SLAs, rota/shift administration and management.Process Management – Key Skills Learnt: Understanding of the process design (how to increase efficiency, minimise errors and operational costs), organisational issues, creating a structure that supports the process, development of a strong team, training schedules, contingency planning.Customer Facing – Key Skills Learnt: Understanding the importance of customer service, gaining experience within a customer facing role, handling customer complaints, analysing strategies required to meet customer needs to maintain a competitive edge.

Msc Cybersecurity And Digital Forensics, Cyber/Computer And Digital Forensis

Computer Forensic Investigation and Cryptography - Achieved 1st Mobile Forensics: Issues and Practice - Achieved 1st Computer Security.

Bsc Computing Management, Management Information Systems And Services, 2:1

Modules: Computing Management Project IT Project Management Data Warehousing and Data Mining Management of IT Services & Security Managing.

Higher National Diploma, Information Technology, Distinction

Business Skills for e-Commerce Computer Systems Employability and Professional Development Project Design, Implementation and Evaluation.

Nvq Level 4 – Management

Key Skills Learnt: Managing business processes, own resource and professional development, allocating and monitoring the progress.

Prince2 Foundation

Key Skills Learnt: Prince2 Project Management methodology; focusing on business justification, understanding and defining an organisation.

Nvq Level 3 – Management

Key Skills Learnt: Managing own resources and professional development, allocating and monitoring the progress and quality of work in my.

Yellow Belt 6Sigma

Key Skills Learnt: 6Sigma methodology, launching projects, managing stakeholders, analysis of data collection and value stream mapping.