Gathering requirements and maintaining product roadmaps. Working closely with development teams and end users to define the future path of the product. Creating user guides, white papers and marketing collateral. Explaining technical features and benefits to sales and marketing staff as well as end clients.

Sytel produces contact centre solutions for inbound and outbound, and is widely considered to have created the world's most efficient predictive dialler. Sytel's contact centre solution includes advanced inbound voice and multimedia and also IVR.My tasks in this role are:- Managing presales projects- Liasing with clients at all levels- Managing developers to enhance the product- Working with commercial staff and operation staff to define the future direction of products- Coordinating engineers to perform installation and training- Acting as a technical evangelist for the product

Provided technology services to organisations across a range of technologies including contact centre, digital signage and social Wi-Fi.

IT Manager for a hotel group with nine hotels in Spain, Portugal and the UK. Managed team members in each of these countries, coordinated day-to-day support and managed projects according to business objectives. Managed all purchasing and supplier arrangements for IT.

Management of all IT functions for the Spanish and UK operation.