Litigation Support

Reporting to the VHA Program Manager and running several projects in parallel:- Siebel Upgrade (CRM)- Real Time Charging & Rating project (ICC & Matrixx products)- WIN10 upgrade and desktop deployment- On-prem application migration to a SAS environment

Reporting to the Director, Customer Experience & Innovation this role is driving the adoption of Optus Business Products & Services internally to solve internal business problems in addition to providing case studies to the market and delivering insights to continually improve our product offers.This position is focused on: Drink Our Own Champagne Program Manager: Progressing DOOC initiatives from the existing concept through to organisational acceptance and phased deployment of products internally.Innovation Program Management: To develop and mature the Optus Business Innovation framework which must enable Optus to solve internal business problems in addition to providing case studies to the market and delivering insights to continually improve our processes and product offers.

Optus chose to upgrade its operational support systems (OSS) in order to consolidate the suite onto one platform. This is the first significant OSS upgrade in a decade and will involve deploying technology from NetCracker. This solution will provide Optus with a range of new OSS capabilities based on its NetCracker 9.0 suite, including Service Information Management, Service Order Management, Service Inventory, Service Activation, Network Planning and Design, Network Resource Inventory, Discovery and Reconciliation, and Network Configuration Management.

Virgin Mobile Transformation – Migration of VMA users into the Optus environmentHOSS Contract/Tender – RFP for the support of Optus Infrastructure that is out of warranty. The contract renewal resulted in an Opex saving of $1.5mXACCT Remediation Project – Remediation of the billing system that collects the mobile and most of the fixed line CDR’s.Alphawest IT Transformation – Migration of the ALW users to the Optus environmentIT Operational Support Transition (off-shoring) – Transition of the IT Operational support function to the NCS teams based in Singapore and Kuala Lumpur

Blue Glue is a niche company that develops IT based solutions which integrate with customers’ existing systems and infrastructure. My role involved managing the service delivery aspects including the 24 x 7 end user support and the day to day IT demands of the business. Key areas of the business included Defence, Retail and Construction sectors. Defence Projects:Navy Automated Personnel Tracking – Designing and installing ARFID solution to monitor personnel aboard Navy vessels.Navy Clearance Diver – real-time underwater wireless communications with divers using low probability intercept technology.Retail Projects:Designed, built and implement a national bio-metric system across Westfield nationally. The core function of this solution is to control and monitor access of all staff and subcontractors including key management.Construction Projects:Designed, built and implemented a national real-time access control system across several well-known construction companies. This involved using Mifare based smart cards and 3G technology to monitor all staff and subcontractors entering and exiting construction sites located across Australia.

The primary focus of this role was to manage the migration and shutdown of an Optus Data Centre. This included provisioning new infrastructure and network connectivity to facilitate the server migration works. Project Encore (Last phase of the Optus Data Centre rationalisation)I was actively involved with forming and driving the core project team, this role was as much about soft skills as it was technical. Gaining support and cooperation from disparate teams and stake holders was the key to success.

Initially this role was aimed at rationalising the corporation’s enterprise applications, IT infrastructure and Data Centres. The program was then totally re-scoped as a Transition / Transformation activity in line with the Toll/Asciano (Patrick’s) de-merger. My role involved scoping and scheduling the works from a Program level perspective.

The primary focus of this role was to interface with the business to ensure that the IT infrastructure components and the end to end solution met the requirements, time frames and budget. I was actively involved with several high profile Billing and Provisioning related programs which represented significant bottom line benefits to the business. Project REITZ (Enterprise Billing System)Project Wolf (Digital TV Service Provisioning)Project Bigfoot R1 & R2 (Billing System and Service Provisioning)

The objective was to manage high profile projects within the outsourced Optus environment. This role required a strong level of project governance and political understanding. The primary challenge was to ensure that HP could meet it’s obligations while maintaining a positive relationship with the customer.Project – Transition of the Desktop and Help Desk to a 3rd party VendorProject – Implementation of HPOV Server Monitoring tool setInterim Configuration Manager - The objective was to work with the world wide and local configuration management teams to implement an ITSM (ITIL) compliant system within HP Australia. This involved re-engineering business processes, tool development and promoting a real world understanding of what true configuration management is.

DingoBlue PTY LTD was an ISP that was a fully owned subsidiary of Optus. Duties included delivery of infrastructure and operational support from start-up phase. This included building an IT support team from zero up to 12 staff.