Senior Customer Support Manager
CurrentManaging the Fox Robotics Support and Field Services Teams
Feb 2024 - Present
AeroLeads people directory · profile
Joshua Pack Email & Phone Number
Senior Manager of Customer Support at Fox Robotics
at
Fox Robotics
2 work emails found
@locusrobotics.com
3 phones found area 215
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Senior Manager of Customer Support at Fox Robotics
Location
Austin, Texas, United States
Company size
Who is Joshua Pack? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Joshua Pack is listed as Senior Manager of Customer Support at Fox Robotics at Fox Robotics, a company with 19 employees, based in Austin, Texas, United States. AeroLeads shows a work email signal at locusrobotics.com, phone signal with area code 215, and a matched LinkedIn profile for Joshua Pack.
Joshua Pack previously worked as Senior Customer Support Manager at Fox Robotics and Director of Customer Support at Locus Robotics. Joshua Pack holds Bachelor'S Of Liberal Arts, History, Political Science, Senior from University Of Massachusetts Lowell.
Company email context
Email format at Fox Robotics
This section adds company-level context without repeating Joshua Pack's masked contact details.
{first}@locusrobotics.com
89% confidence
AeroLeads found 2 current-domain work email signals for Joshua Pack. Compare company email patterns before reaching out.
Profile bio
About Joshua Pack
I am a dedicated, hands-on project manager with over thirteen years’ experience leading teams and managing high-visibility projects. Bringing small groups of people together to accomplish seemingly impossible tasks is my forte. I love tackling complex situations, putting all the pieces together like an intricate puzzle and making the lives of those around me better as a result. Quality is a buzzword we hear a lot today. Quality is in everything I do; it is how I operate. Relentlessly pursuing excellence is part of my nature. Privileged with training up the next generation of leaders, I am continually looking for opportunities to pass on the lessons I have often learned the hard way. I believe a good manager is continually grooming his replacement—he trains his team to operate so smoothly that if he was gone, things would still go according to plan. Areas of Expertise include:• Change & Risk Management• Cost/Benefit Analysis• Project Planning & Reporting• Project Development Life-Cycle• Vendor Selection & Management• Training & Development• Client Presentations & Communication• Technology Migration & Deployment Project Initiation:Identified a $2.5M opportunity loss in the license key distribution process on Cisco equipment. Personally contacted Cisco with a plan to recapture this business, resulting in dramatic revenue increases and enhanced service to our new and existing customers.Project Execution:Successfully managed the installation of over 250 Tandberg and Cisco Collaboration network infrastructure projects and created a series of customer training programs to maximize client return on investment (ROI) and ensure successful transition to video.Developed an enterprise project management structure that aligned with PMBOK methodology and a complimentary PM training program for new KBZ employees. Cultivated a full portfolio of project documentation with tools and resources to successfully manage multiple projects simultaneously.
Listed skills include Telepresence, Video Conferencing, Customer Relations, Salesforce.Com, and 5 others.
Current workplace
Joshua Pack's current company
Company context helps verify the profile and gives searchers a useful next step.
Fox Robotics
9 roles
Joshua Pack work experience
A career timeline built from the work history available for this profile.
Director Of Customer Support
Apr 2020 - Jan 2024
Deployment Manager
Locus Robotics
Dec 2017 - Aug 2023
Technical Project Manager
Nov 2016 - Dec 2017
Project Manager
Lead project manager for iRobot's Ava 500 TelePresence robot.I currently manage the world-wide Ava 500 customer life cycle from pre-sales to product decommissioning. I'm responsible for working with customer contacts throughout the organization, from executives to service delivery agents, to ensure customer realizes the full potential of their product..
Jun 2014 - Oct 2016
Installation And Technical Services Manager
Presently I lead four departments within the largest Cisco TelePresence distributor in the world. I manage our internal IT division, our installation department, our technical services division, and our customer support center. Managing multiple teams across these divisions, I direct the complete life-cycle for all of our projects and ensure seamless.
Mar 2013 - May 2014
Installation Services Manager/Senior Project Manager
Managed all installation projects for KBZ, acting as both field engineer and technical consultant on every project. Created a project tracking system, conveying detailed information to multiple audiences on the status of every project in the installation phase. Continued to grow installation service department to one of the most profitable cost centers.
Apr 2010 - Mar 2013
Phone Center Technical Support Specialist
Maintained the internal video infrastructure, scheduling and coordinating third party IT contractors. Ensured top quality Cisco video device support for resellers countrywide, responding to Tier I and II service calls. > Revolutionized the sales process, receiving national recognition and publication for developing a demo program that puts live units in.
Oct 2007 - Apr 2010
Electronics Technician 2Nd Class
United States Navy
Created the next generation of leaders, driving projects and accomplishing tasks through hands-on management and motivation of teams in critical, high-stakes environments.KEY PROJECTS:>Organized and directed all US and UK minesweeping operations throughout Iraq. Successfully coordinated all operatives, determining criticality of potential threats and.
Oct 1998 - Oct 2007
Team & coworkers
Colleagues at Fox Robotics
Other employees you can reach at foxrobotics.com. View company contacts for 19 employees →
CM
Christopher Mattson
Colleague at Fox RoboticsLeander, Texas, United States, United States
View →
JR
Jason Ramsey
Colleague at Fox RoboticsAustin, Texas, United States, United States
View →
GH
Gil Hernandez
Colleague at Fox RoboticsAustin, Texas, United States, United States
View →
MC
Michael Christmas
Colleague at Fox RoboticsAustin, Texas, United States, United States
View →
XR
Ximena Roxanne Vega Mantilla
Colleague at Fox RoboticsAustin, Texas, United States, United States
View →
ML
Matt Lamb
Colleague at Fox RoboticsAustin, Texas, United States, United States
View →
DM
Deron Mitchell
Colleague at Fox RoboticsAustin, Texas, United States, United States
View →
FV
Francisco Valencia
Colleague at Fox RoboticsPflugerville, Texas, United States, United States
View →
JF
Jean Fontenot
Colleague at Fox RoboticsAustin, Texas, United States, United States
View →
VA
Victor Aladele
Colleague at Fox RoboticsAustin, Texas, United States, United States
View →
Christopher Mattson
Colleague at Fox RoboticsLeander, Texas, United States, United States
View →
JR
Jason Ramsey
Colleague at Fox RoboticsAustin, Texas, United States, United States
View →
GH
Gil Hernandez
Colleague at Fox RoboticsAustin, Texas, United States, United States
View →
MC
Michael Christmas
Colleague at Fox RoboticsAustin, Texas, United States, United States
View →
XR
Ximena Roxanne Vega Mantilla
Colleague at Fox RoboticsAustin, Texas, United States, United States
View →
ML
Matt Lamb
Colleague at Fox RoboticsAustin, Texas, United States, United States
View →
DM
Deron Mitchell
Colleague at Fox RoboticsAustin, Texas, United States, United States
View →
FV
Francisco Valencia
Colleague at Fox RoboticsPflugerville, Texas, United States, United States
View →
JF
Jean Fontenot
Colleague at Fox RoboticsAustin, Texas, United States, United States
View →
VA
Victor Aladele
Colleague at Fox RoboticsAustin, Texas, United States, United States
View →
6 education records
Joshua Pack education
Bachelor'S Of Liberal Arts, History, Political Science, Senior
Certificate Of Achievement In Advanced Strategic Project Management, Project Management
Certificate Of Achievement In Project Management Professional (Pmp), Project Management
Certificate Of Achievement Is/It Project Management
Certificate Of Achievement Mastering Project Management, Project Management
Villanova University
Project Management Fundamentals
Learning Tree Project Management 296 Course
FAQ
Frequently asked questions about Joshua Pack
Quick answers generated from the profile data available on this page.
What company does Joshua Pack work for?
Joshua Pack works for Fox Robotics.
What is Joshua Pack's role at Fox Robotics?
Joshua Pack is listed as Senior Manager of Customer Support at Fox Robotics at Fox Robotics.
What is Joshua Pack's email address?
AeroLeads has found 2 work email signals at @locusrobotics.com for Joshua Pack at Fox Robotics.
What is Joshua Pack's phone number?
AeroLeads has found 3 phone signal(s) with area code 215 for Joshua Pack at Fox Robotics.
Where is Joshua Pack based?
Joshua Pack is based in Austin, Texas, United States while working with Fox Robotics.
What companies has Joshua Pack worked for?
Joshua Pack has worked for Fox Robotics, Locus Robotics, Bright Horizons, Irobot, and Kbz Communications.
Who are Joshua Pack's colleagues at Fox Robotics?
Joshua Pack's colleagues at Fox Robotics include Christopher Mattson, Jason Ramsey, Gil Hernandez, Michael Christmas, and Ximena Roxanne Vega Mantilla.
How can I contact Joshua Pack?
You can use AeroLeads to view verified contact signals for Joshua Pack at Fox Robotics, including work email, phone, and LinkedIn data when available.
What schools did Joshua Pack attend?
Joshua Pack holds Bachelor'S Of Liberal Arts, History, Political Science, Senior from University Of Massachusetts Lowell.
What skills is Joshua Pack known for?
Joshua Pack is listed with skills including Telepresence, Video Conferencing, Customer Relations, Salesforce.Com, Project Management, Technical Support, Technical Documentation, and Technical Leadership.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trialPeople with similar names
Check these profiles if this is not the Joshua Pack you were looking for.
View similar profiles
