Joshua Pack Email and Phone Number
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I am a dedicated, hands-on project manager with over thirteen years’ experience leading teams and managing high-visibility projects. Bringing small groups of people together to accomplish seemingly impossible tasks is my forte. I love tackling complex situations, putting all the pieces together like an intricate puzzle and making the lives of those around me better as a result. Quality is a buzzword we hear a lot today. Quality is in everything I do; it is how I operate. Relentlessly pursuing excellence is part of my nature. Privileged with training up the next generation of leaders, I am continually looking for opportunities to pass on the lessons I have often learned the hard way. I believe a good manager is continually grooming his replacement—he trains his team to operate so smoothly that if he was gone, things would still go according to plan. Areas of Expertise include:• Change & Risk Management• Cost/Benefit Analysis• Project Planning & Reporting• Project Development Life-Cycle• Vendor Selection & Management• Training & Development• Client Presentations & Communication• Technology Migration & Deployment Project Initiation:Identified a $2.5M opportunity loss in the license key distribution process on Cisco equipment. Personally contacted Cisco with a plan to recapture this business, resulting in dramatic revenue increases and enhanced service to our new and existing customers.Project Execution:Successfully managed the installation of over 250 Tandberg and Cisco Collaboration network infrastructure projects and created a series of customer training programs to maximize client return on investment (ROI) and ensure successful transition to video.Developed an enterprise project management structure that aligned with PMBOK methodology and a complimentary PM training program for new KBZ employees. Cultivated a full portfolio of project documentation with tools and resources to successfully manage multiple projects simultaneously.
Fox Robotics
View- Website:
- foxrobotics.com
- Employees:
- 19
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Senior Customer Support ManagerFox Robotics Feb 2024 - PresentAustin, TxManaging the Fox Robotics Support and Field Services Teams
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Director Of Customer SupportLocus Robotics Apr 2020 - Jan 2024 -
Deployment ManagerLocus Robotics Dec 2017 - Aug 2023Wilmington, Ma
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Technical Project ManagerBright Horizons Nov 2016 - Dec 2017Greater Boston Area -
Project ManagerIrobot Jun 2014 - Oct 2016Bedford, MaLead project manager for iRobot's Ava 500 TelePresence robot.I currently manage the world-wide Ava 500 customer life cycle from pre-sales to product decommissioning. I'm responsible for working with customer contacts throughout the organization, from executives to service delivery agents, to ensure customer realizes the full potential of their product. This includes working through technical details, providing logistics support for the customer, managing service tickets when they arrive and providing customer training as required. > As a technical expert with the robot and video telepresence, I am the acting installation engineer. Traveling to sites world wide to ensure a successfully robot deployment. I've also developed a standardized method for remote installation of the Ava 500s to keep customer costs down. > The Ava 500 troubleshooter. If things must succeed in a high pressure environment, I am brought onsite to ensure things go smoothly. -
Installation And Technical Services ManagerKbz Communications Mar 2013 - May 2014Doylestown, PaPresently I lead four departments within the largest Cisco TelePresence distributor in the world. I manage our internal IT division, our installation department, our technical services division, and our customer support center. Managing multiple teams across these divisions, I direct the complete life-cycle for all of our projects and ensure seamless support to our resellers across the country. > Personally requested by our main competitor to project manage a complex video conference installation across Europe and the U.S. Managed a team of four different builders, coordinating worldwide teams to design, build, test, and deliver the components necessary for our competitor to successfully install their worldwide video network equipment.> Invited to deliver ongoing training presentations to Cisco’s worldwide distributor networks, providing in-depth insight into how to operate Cisco-acquired Tandberg equipment. Received outstanding feedback directly from Cisco on superb presentation and technical communication skills. -
Installation Services Manager/Senior Project ManagerKbz Communications Apr 2010 - Mar 2013Doylestown, PaManaged all installation projects for KBZ, acting as both field engineer and technical consultant on every project. Created a project tracking system, conveying detailed information to multiple audiences on the status of every project in the installation phase. Continued to grow installation service department to one of the most profitable cost centers within the company. > Winner of the 2011 and 2012 Customer Service Award based on outstanding feedback from customers and KBZ associates. > Built relationships with multiple sub-contracting vendors and integrated third-party video/audio infrastructure with Cisco Video TelePresence equipment.>Launched KBZ Communications’ installation department, growing it to a $2.5M revenue stream within seven months. Approached the president with the idea to expand services after continually turning down installation requests. Developed the entire process, from pre to post installation, and to this day, still personally manage all installation projects. Promoted to installation services manager/senior project manager as a result of this successful initiative.
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Phone Center Technical Support SpecialistKbz Oct 2007 - Apr 2010Doylestown, PaMaintained the internal video infrastructure, scheduling and coordinating third party IT contractors. Ensured top quality Cisco video device support for resellers countrywide, responding to Tier I and II service calls. > Revolutionized the sales process, receiving national recognition and publication for developing a demo program that puts live units in the hands of KBZ distributors. Created a comprehensive asset tracking database, designing the entire process from online equipment check-in and checkout to shipment, storage, and support.
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Electronics Technician 2Nd ClassUnited States Navy Oct 1998 - Oct 2007Created the next generation of leaders, driving projects and accomplishing tasks through hands-on management and motivation of teams in critical, high-stakes environments.KEY PROJECTS:>Organized and directed all US and UK minesweeping operations throughout Iraq. Successfully coordinated all operatives, determining criticality of potential threats and deploying teams to remove mines. >Asked to assume a department head role, performing responsibilities generally reserved for officers. Received numerous awards for exemplary leadership, communication, and teamwork.
Joshua Pack Skills
Joshua Pack Education Details
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Project Management -
Project Management
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Certificate Of Achievement Is/It Project Management
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Villanova UniversityProject Management -
Learning Tree Project Management 296 CourseProject Management Fundamentals
Frequently Asked Questions about Joshua Pack
What company does Joshua Pack work for?
Joshua Pack works for Fox Robotics
What is Joshua Pack's role at the current company?
Joshua Pack's current role is Senior Manager of Customer Support at Fox Robotics.
What is Joshua Pack's email address?
Joshua Pack's email address is jo****@****kbz.com
What is Joshua Pack's direct phone number?
Joshua Pack's direct phone number is +121534*****
What schools did Joshua Pack attend?
Joshua Pack attended University Of Massachusetts Lowell, Villanova University, Villanova University, Villanova University, Villanova University, Learning Tree Project Management 296 Course.
What skills is Joshua Pack known for?
Joshua Pack has skills like Telepresence, Video Conferencing, Customer Relations, Salesforce.com, Project Management, Technical Support, Technical Documentation, Technical Leadership, Technical Training.
Who are Joshua Pack's colleagues?
Joshua Pack's colleagues are Edmond Marton, Pratik Gyawali, Eric Guidry, Trisha Rodriguez, Tomas Rodriguez, Ximena Roxanne Vega Mantilla, Matt Lamb.
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Joshua Pack
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