Joshua Pack Email & Phone Number

Austin, Tx

Managing the Fox Robotics Support and Field Services Teams

Wilmington, Ma

Greater Boston Area

Bedford, Ma

Lead project manager for iRobot's Ava 500 TelePresence robot.I currently manage the world-wide Ava 500 customer life cycle from pre-sales to product decommissioning. I'm responsible for working with customer contacts throughout the organization, from executives to service delivery agents, to ensure customer realizes the full potential of their product. This includes working through technical details, providing logistics support for the customer, managing service tickets when they arrive and providing customer training as required. > As a technical expert with the robot and video telepresence, I am the acting installation engineer. Traveling to sites world wide to ensure a successfully robot deployment. I've also developed a standardized method for remote installation of the Ava 500s to keep customer costs down. > The Ava 500 troubleshooter. If things must succeed in a high pressure environment, I am brought onsite to ensure things go smoothly.

Doylestown, Pa

Presently I lead four departments within the largest Cisco TelePresence distributor in the world. I manage our internal IT division, our installation department, our technical services division, and our customer support center. Managing multiple teams across these divisions, I direct the complete life-cycle for all of our projects and ensure seamless support to our resellers across the country. > Personally requested by our main competitor to project manage a complex video conference installation across Europe and the U.S. Managed a team of four different builders, coordinating worldwide teams to design, build, test, and deliver the components necessary for our competitor to successfully install their worldwide video network equipment.> Invited to deliver ongoing training presentations to Cisco’s worldwide distributor networks, providing in-depth insight into how to operate Cisco-acquired Tandberg equipment. Received outstanding feedback directly from Cisco on superb presentation and technical communication skills.

Doylestown, Pa

Managed all installation projects for KBZ, acting as both field engineer and technical consultant on every project. Created a project tracking system, conveying detailed information to multiple audiences on the status of every project in the installation phase. Continued to grow installation service department to one of the most profitable cost centers within the company. > Winner of the 2011 and 2012 Customer Service Award based on outstanding feedback from customers and KBZ associates. > Built relationships with multiple sub-contracting vendors and integrated third-party video/audio infrastructure with Cisco Video TelePresence equipment.>Launched KBZ Communications’ installation department, growing it to a $2.5M revenue stream within seven months. Approached the president with the idea to expand services after continually turning down installation requests. Developed the entire process, from pre to post installation, and to this day, still personally manage all installation projects. Promoted to installation services manager/senior project manager as a result of this successful initiative.

Doylestown, Pa

Maintained the internal video infrastructure, scheduling and coordinating third party IT contractors. Ensured top quality Cisco video device support for resellers countrywide, responding to Tier I and II service calls. > Revolutionized the sales process, receiving national recognition and publication for developing a demo program that puts live units in the hands of KBZ distributors. Created a comprehensive asset tracking database, designing the entire process from online equipment check-in and checkout to shipment, storage, and support.

Created the next generation of leaders, driving projects and accomplishing tasks through hands-on management and motivation of teams in critical, high-stakes environments.KEY PROJECTS:>Organized and directed all US and UK minesweeping operations throughout Iraq. Successfully coordinated all operatives, determining criticality of potential threats and deploying teams to remove mines. >Asked to assume a department head role, performing responsibilities generally reserved for officers. Received numerous awards for exemplary leadership, communication, and teamwork.

Bachelor'S Of Liberal Arts, History, Political Science, Senior

Activities and Societies: Alpha Sigma Lambda Honor Society

Certificate Of Achievement In Advanced Strategic Project Management, Project Management

Certificate Of Achievement In Project Management Professional (Pmp), Project Management

Certificate Of Achievement Is/It Project Management

Certificate Of Achievement Mastering Project Management, Project Management

Project Management Fundamentals