Paramita Das Email & Phone Number

Bengaluru, Ka, In

Bengaluru Area, India

Bengaluru Area, India

Maintaining constant growth in customer satisfaction.Handling social media complaints Focusing on every aspect of communication using Mailchimp(email, messages, in app and push notification) right from on boarding till sale.Preparing and maintaining FAQs using Zoho deskConducting random sampling check through calls and tickets to measure and assure quality. Setting up new and improved procedures for an ultimate customer experience.Build and maintain enduring customer… Show more Maintaining constant growth in customer satisfaction.Handling social media complaints Focusing on every aspect of communication using Mailchimp(email, messages, in app and push notification) right from on boarding till sale.Preparing and maintaining FAQs using Zoho deskConducting random sampling check through calls and tickets to measure and assure quality. Setting up new and improved procedures for an ultimate customer experience.Build and maintain enduring customer relationships to boost sales and generate repeat business.Utilize customer relationship management (CRM) tools in coordinating and monitoring customer experience operationsWorking on customer retention.Suggesting ideas on new campaigns, vouchers and other social media contests for attracting new users.Preparing report on bugs after lunching of a new product or feature.Organizing training programs for customer experience representatives in order to update their job knowledgeEstablish communication mediums through which customers can readily contact a company and vice versaOversee the restructuring of an organization into a customer-focused establishmentArranging monthly meets with different team heads to discuss about the different customer issues and deciding resolutions on improving customer experience and following up with the teams.Conduct surveys to gather information on customer opinion of rendered servicesUsing Robomongo to retrieve date through different queries.Handling a team of 15 members which includes inbound, outbound and email team.Provide daily direction and communication to customer support executives so that calls are answered in a timely, efficient and knowledgeable manner.Ensures the executives have appropriate training and other resources to perform their jobs.Motivating team members to perform at their highest level.Sharing and assigning responsibility for deciding on how to manage the executives, ensuring calls are handled efficiently and effectively. Show less

Bengaluru Area, India

 Responsible for customer service in products and services division. Duties includes answering calls (inbound), problem solving and providing detailed information to the customers on the existing and the upcoming products and services , delivery and return policy of the products.  Also have to handle complaints, and co-ordinate with the finance team for the billing/ payment questions for the services bought by the customers.  Have worked with the supply chain department for… Show more  Responsible for customer service in products and services division. Duties includes answering calls (inbound), problem solving and providing detailed information to the customers on the existing and the upcoming products and services , delivery and return policy of the products.  Also have to handle complaints, and co-ordinate with the finance team for the billing/ payment questions for the services bought by the customers.  Have worked with the supply chain department for uploading and settling orders and processing them to the logistics department for further interactions. Keep good follow-up and coordination with the different departments within the company for smooth workflow and proper interactions to the customers. Answered inbound calls from prospective and established customers in regards to product orders, customer service questions or catalog requests.  Handled customer questions, complaints and shipping inquiries with the highest degree of courtesy and professionalism. Offered alternative solutions where appropriate with the objective of retaining customer’s business.  Communicated with customers using web-based tools.  Have to coordinate with the merchant for validating customer’s vouchers for service deals. Show less

Bengaluru Area, India

 Responsible for customer service in the apparel division, duties includes answering calls (inbound), problem solving and providing detailed information to the customers on new products, delivery and return policies of the company.  Have to coordinate with the customers through Chats using Live Chat application and answering to emails to provide utmost solution in stipulated time to give perfect satisfaction about our products.  Worked on the refunds and the payments of the customer… Show more  Responsible for customer service in the apparel division, duties includes answering calls (inbound), problem solving and providing detailed information to the customers on new products, delivery and return policies of the company.  Have to coordinate with the customers through Chats using Live Chat application and answering to emails to provide utmost solution in stipulated time to give perfect satisfaction about our products.  Worked on the refunds and the payments of the customer in case of failed transactions or delayed refunds. This included contacting the payment portals and enquiring about the transactions and refunds.  Describe the procedure of billing and payments to the customers so that they can go on with hassle-free shopping with us.  Assists in the development of new policies and procedures.  Provides training to new customer service representatives and associates on the products and where-about of the company.  Co-ordinate with the logistic team, ensuring delivery of the products to the customers on the stipulated date, make constant follow ups with the couriers and the customers in case of delayed deliveries and reverse pickups.  Good feedback in generating repeated business through successful client follow-up. Responsible for mailing activities for the smooth functioning and the co-ordination of the company. Show less

Education record

Commerce, Commerce

Bachelor'S Degree, Bachelors Of Computer Application