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Dubuque, Iowa, United States

● Prioritize projects that drive value for Hirschbach's drivers and customers● Shadow end level users for clear understanding of current processes● Leverage Six Sigma process mapping principles to clearly illustrate and communicate areas of opportunity and proposed solutions● Development of quantitative ROl that allows for definitive prioritization● Utilization of Change Management practices to ensure all stakeholders are aware and in support of the proposed solution●… Show more ● Prioritize projects that drive value for Hirschbach's drivers and customers● Shadow end level users for clear understanding of current processes● Leverage Six Sigma process mapping principles to clearly illustrate and communicate areas of opportunity and proposed solutions● Development of quantitative ROl that allows for definitive prioritization● Utilization of Change Management practices to ensure all stakeholders are aware and in support of the proposed solution● Collaborated with upper management to drive strategy and implement new processes● Ensure seamless implementation of changes through clear communication of the vision, key stakeholders, and definitive timelines● Develop Standard Operating Procedures and updateProcess Maps that align with the optimized solution● Train end level users on enhanced processes● Designed and developed data pipelines to acquire, clean and process data● Analyzed data to identify root causes of problems and recommend corrective actions● Assist in creating dashboards to monitor and track key performance indicators● Implemented business intelligence solutions to increase operational efficiency● Maintained strong working knowledge of CRM and business intelligence tools and operational features Show less

Dubuque, Iowa, United States

● Communicates with drivers. Promptly answers phone calls, emails, and messages to ensure proper communication and eliminate hold time for operators● Plan drivers on loads and find relays when necessary● Coordinated driver dispatch to accomplish daily delivery requirements● Identified process breakdowns and developed improvement plans to resolve● Completes loaded and empty calls● Tracks operators' performance from dispatch to delivery to ensure on-time services●… Show more ● Communicates with drivers. Promptly answers phone calls, emails, and messages to ensure proper communication and eliminate hold time for operators● Plan drivers on loads and find relays when necessary● Coordinated driver dispatch to accomplish daily delivery requirements● Identified process breakdowns and developed improvement plans to resolve● Completes loaded and empty calls● Tracks operators' performance from dispatch to delivery to ensure on-time services● Manages operator availability and updates drivers' PTA accordingly and accurately● Responsible for optimizing performance of assigned drivers including:on-time pickup and delivery performance, Hours of Service (HOS)compliance, driver availability and scheduling preferences● Builds and maintains professional and positive relationships with Hirschbach operators and operations team members● Coaches drivers to identify opportunities for improvement and activelyprovides training/coaching needed to assist drivers in reaching theirhighest potential and performance● Collaborates with Safety department to ensure drivers are in compliance with all policies and are coached effectively to meet organizational company standards● Reduced worker accidents by implementing improved safety standards and monitoring procedures● Proactively identifies issues that may occur with an operator's settlement or pay by working closely with Driver Payroll● Attends meetings related to Hirschbach operators and occasionallytravels to visit terminal locations● Manages driver availability to maximize productivity of the fleet● Other duties as assigned including proactively assisting others inachieving the organization's objectives● Developed and maintained long-term, positive relationships withassigned drivers to enhance morale and productivity Show less

● Perform all activities related to customer service and on-site service delivery of Enterprise Rent-A-Car● Serve as an initial contact for body shops, dealership, and corporate businesses● Keep track of the store's daily sales along with personal daily sales● Work with multiple data bases in order to maintain accurate records forinventory and customer records● Collect data from customers for use in planning and marketing ● Perform car detailing and have it ready… Show more ● Perform all activities related to customer service and on-site service delivery of Enterprise Rent-A-Car● Serve as an initial contact for body shops, dealership, and corporate businesses● Keep track of the store's daily sales along with personal daily sales● Work with multiple data bases in order to maintain accurate records forinventory and customer records● Collect data from customers for use in planning and marketing ● Perform car detailing and have it ready before customer's reservation time● Perform initial intake, establish new or modify existing customer account● Recognize when vehicle comes back damaged and do a claim right away to be able to get it to a body shop● Call customers as soon as possible when receiving a recall alert on a vehicle to have them switched out● Educate every single customer about our optional protection plans when renting a vehicle● Work with insurance claims through the system ARMS to help the insured or claimant customer get a rental● Assisted with onboarding of new employees by providing training and development resources Show less

Fresno, California, United States

● Serve as the initial point of contact for all aspects related to customer service and DDTP (Deaf & Disable Telecommunications Program) equipment/services distribution in the service center● Perform all activities related to customer service and on-site service delivery of DDTP telephone equipment/services distribution● Process certification information; assess customer needs according to disability type● Listened to customers in actively to assess issues and provide accurate… Show more ● Serve as the initial point of contact for all aspects related to customer service and DDTP (Deaf & Disable Telecommunications Program) equipment/services distribution in the service center● Perform all activities related to customer service and on-site service delivery of DDTP telephone equipment/services distribution● Process certification information; assess customer needs according to disability type● Listened to customers in actively to assess issues and provide accurate information● Distribute equipment and provide training of specialized telephone equipment and network services● Resolved customer issues to enable mutually beneficial outcomes and encourage continued cooperation● Assisted customers with product selection and troubleshooting, providing accurate information and guidance to foster satisfaction● Perform minor and non-invasive equipment clean-up and testing● Perform some aspects of equipment inventory, including shipment deliveries and returns● Receive regular directives and updates from the Customer Advisor Supervisor as they relate to DDTP equipment, network services, policies and procedures Show less

Fresno, California, United States

● Present presentations on 'Healthy Relationships', 'Domestic Violence 101', and 'Domestic Violence in the Hmong Culture' to High Schools in the Central Valley and part of California's Mandatory 40-hour Domestic Violence Training ● Lead of the “kNOw MORE” program that are in 14 High Schools in the Central Valley● Organize an all-day training for the students in the “kNOw MORE” program● Lead of the “Youth Leadership Team” under the Marjaree Mason Center● Hold meetings and… Show more ● Present presentations on 'Healthy Relationships', 'Domestic Violence 101', and 'Domestic Violence in the Hmong Culture' to High Schools in the Central Valley and part of California's Mandatory 40-hour Domestic Violence Training ● Lead of the “kNOw MORE” program that are in 14 High Schools in the Central Valley● Organize an all-day training for the students in the “kNOw MORE” program● Lead of the “Youth Leadership Team” under the Marjaree Mason Center● Hold meetings and team bonding with the “Youth Leadership Team” every month on its awareness● Go to outreach events and educate the public on healthy relationships and boundaries● Offered personalized support to individuals needing services, helping connect each with available resources and relevant team members● Input data and inventory for accurate statistics based on high school students● Design swag products for upcoming awareness months and outreaches● Update the “@KNOWMORETEENDV” social medias Show less

Clovis, California, United States

● Drive sales by engaging directly with Customers, showing them our latest offerings and providing them with exceptional Customer service● Assisted with the counter for Customers to have a fast, friendly and efficient cash wrap experience● Prepared and presented sales reports and customer profiles to upper management● Scheduled to processing, execute shipment processing, replenish and recover product on the floor to ensure product is available for the Customer● Assisted with… Show more ● Drive sales by engaging directly with Customers, showing them our latest offerings and providing them with exceptional Customer service● Assisted with the counter for Customers to have a fast, friendly and efficient cash wrap experience● Prepared and presented sales reports and customer profiles to upper management● Scheduled to processing, execute shipment processing, replenish and recover product on the floor to ensure product is available for the Customer● Assisted with development of merchandising and sales strategies● Maintained up-to-date knowledge of company policies to effectively communicate with concerns about available resolutions● Scheduled to floorset activities, execute floorset direction to deliver visually compelling presentations for the Customer Show less