Patrick Dick Email & Phone Number

Greater Salt Lake City Area

• Provide Technical Services to various clients throughout the Salt Lake City area• Owner of Classic IT Services LLC, providing IT Consulting Services.• Support, Installation and service repairs of HP, Lexmark, and Olsen Printers.• Installation of new desktops; including setup of new offices, HW upgrades, and data migrations.• SME Expert - Windows 7 to 10 Windows Migrations Upgrades• Deployment and support of Cisco, Avaya, and ShoreTel VOIP phones.• Experience installing POS machines; including equipment swaps of base units, receipt printers, scanners, keyboards, cash drawers, and POS monitors.• Team lead – Deinstallation projects of POS machines and setup of self-checkouts, scanner scales, and new lane registers for Walmart supercenters.• Conducted site surveys for various retail companies.• Excellent customer service, building relationships by various Managers on Duty and site workers.• Met ETAs and SLAs for company when providing IT services for various clients through Field Nation

Greater Salt Lake City Area

Provided computer technical support to BlackRock internal users through the phone. Opening and escalating tickets using SM9. Used technical skills while working with client’s PC hardware for workstations and laptops, Network troubleshooting, Windows operating systems, and applications such as Microsoft Office/Outlook products, Citrix, and RSA troubleshootingGreat at providing support through email and over the phone. Provided Remote support to the internal users in BlackRockDisplayed excellent customer service to the clients that resulted in high customer satisfactionGreat Troubleshooting Skills using Active Directory, setting up email and troubleshooting connectivity issues in Microsoft Exchange, and working on remote issues with the internal users. Working as a Field Technician for Vodastra, Providing customer break fix support for designated equipmentAccepting and delivery of all service calls assigned for Stewart TitleCompleting all administrative tasks associated with each call, re-imaging laptops and workstations for clients.Responsible for control and return of assets and inventoryProvided printer support and hardware support through the company.

Greater Salt Lake City Area

I currently work as an IT Consultant looking for a New IT Opportunities. I am willing to relocate to Las Vegas, NV, Houston TX,

Greater Salt Lake City Area

Provided Technical Support for Trillium CNG, a gas company in Salt Lake City, UtahConfiguration of new stations which included wireless, Panel Computer, Cameras, and Printers for different locations.Great Troubleshooting skills – Great Customer Service, resolving IT issues for multiple users and field techs throughout the United States.Setup of new IPhones with company email for users throughout Trillium CNG. Created new users accounts and assigned the users in the correct OU using Active Directory. Provided remote support using VNC and fast support to provide IT administration to users.Worked Multiple IT tickets, providing excellent troubleshooting skills and communication when working on resolving issues within the organization.Rebuild of multiple computers that was having Encryption issues once the HD was completed.

Greater Salt Lake City Area

Worked as a contractor for Unisys, providing technical support for the Client Red Cross.TCP/IP knowledgeable; used network troubleshooting techniques from the command prompt, using ping, trace and nslookup commands troubleshooting issues.Provided first-line telephone technical support of IT hardware, Windows 7, sub-systems and/or applications for customers and/or employees. Answered basic questions about installation, operation, configuration, customization, and usage of IT products.

Greater Salt Lake City Area

Worked for Advantage Technical Resources as a contractor for the HP Senate Install Team.Provided Technical Expertise, working at the Senator Orion Hatch’s offices.Conducted Installation of new workstations, scanners, and network printers for the Senator’s offices in Utah.Trained Users how to use Microsoft Lync.Conducted backups of sensitive and critical data for Senator Hatch and his team while the installation of new workstations was being implemented into the field.Displayed professionalism and excellent customer service to Senator Orion Hatch and his workers.

Team player, providing IT support to various Lines of Businesses throughout the organization.Participated in various IT training programs and supervised, prepared, and expansion of knowledge on various IT products and solutions.

Greater Salt Lake City Area

Well-spoken verbal and interpersonal communication skills; providing credit repair solutions for clients across AmericaDynamite customer service and sales experience, retaining clients for Lexington Law Firm to repair their Credit Reports and improving their credit score.

Greater Salt Lake City Area

Promoted to Account Manager- Meeting with Clients and IT Directors throughout the state of Utah, providing IT solutions and selling various IT products to organizations.Organized and contacted new accounts and managed existing accounts, providing IT services and various IT solutions to organizations

Greater Salt Lake City Area

Provided personal computer equipment repair and related services for a global company within a network of 2,000+ Windows-based computer systems.Excellent troubleshooting skills; including response to trouble tickets in a ticketing database. Experience configuring, testing, and installing new PCs and upgrading, diagnosing, and repairing installed PC systems.

Hill Afb, Utah

Provided operational direction, engineering support, and system administration of Theater Battle Management Core Systems Unit Level (TBMCS-UL) Suites.Upgraded TBMCS-UL from Spiral 7 to Spiral 8.5; providing system security updates and hotfixes.

Osan, Gyeonggi-Do, Korea

Served in the military for 4 and a half years providing IT support and help desk administration in the USAF. Experience working with a variety of Windows based computer programs and operating systems. Provided IT support for military and civilian personnel throughout each base I was stationed at.

Information Technology

IT Certifications – Microsoft Certified IT Professional Windows Server 2012, Comp-TIA Security+, A+, and Network+ Certified, ITIL.

Business, 3.0

Pursued a degree towards business.

High School Diploma, High School/Secondary Diplomas And Certificates

Activities and Societies: High School Band High School Football Team High School Football High School Band Member