* Collaborated with the Branch Manager to attain sales and service goals by developing and executing action plans. Together we overlooked the daily operations of the branch while minimizing risks and ensuring the delivery of excellent customer service from all branch staff. * Conducted "daily proof processes" to ensure adherence to operational requirements and investigated controllable losses among branch staff with the assistance of the Branch Manager. * Performed financial transactions in accordance with bank policies and procedures while maintaining an acceptable record in daily drawer balancing. * Acted as the Head (Lead) Teller in the branch by providing leadership and guidance to peer tellers.* Managed the supply of cash for branch needs based on business demand, ordered/administered incoming/outgoing cash shipments and maintained vault cash. * Resolve escalated client complaints/issues promptly and effectively.* Utilized a workforce management-planning tool to improve staffing schedules in branch to provide exceptional customer service.

* Processed transactions such as deposits, withdrawals, mortgage payments, credit card payments, wires, retirement savings plan contributions, ATM balancing, night deposits and mail deposits.* Ensured all transactions performed are in accordance with established policies and procedures. * Explained, promoted and sold products/services.* Interacted effectively with clients, all levels of bank colleagues, and merchants. * Evaluated and analyzed client information as well as resolve problems/discrepancies.* Received recognition as the only employee in the North Orange County area for obtaining perfect customer service surveys for 2013.

* Developed an understanding for the food packaging industry.* Become knowledgeable of international trade, sales, shipping logistics & documentation, custom regulations, and warehousing policies and procedures.* Made cold calls to potential customers.* Assisted in new product research and development, and quality control of incoming shipments.* Assisted with new or existing client communications, customer service, and quotations in both English and Spanish.

* Trained new hires and lead an average of 5+ sales associates.* Performed opening & closing procedures. * Recommended products according to customers’ needs and preferences. * Performed various task such as: inventory, cash transactions, returns/exchanges, product placement.