James Padilla Email & Phone Number

Arlington, Va

Arlington, Va

Alexandria, Va

Responsible for handling technical support tickets and requests from employees/contractors from local and remote global offices. Acted as resident Apple expert providing instruction in configuration, support, and deployment of Apple software and hardware. • Virtualized, installed and configured Debian servers to migrate all Mac management tools• Provided technical support and system administration for 300+ employees globally • Provided innovative solutions to image and deploy… Show more Responsible for handling technical support tickets and requests from employees/contractors from local and remote global offices. Acted as resident Apple expert providing instruction in configuration, support, and deployment of Apple software and hardware. • Virtualized, installed and configured Debian servers to migrate all Mac management tools• Provided technical support and system administration for 300+ employees globally • Provided innovative solutions to image and deploy Apple computers reducing deployment times from four hours to ten minutes• Taught the basics of Apple’s macOS to team to improve support times for Apple hardware and software• Implemented PowerShell scripts to automate periodic audits of retention policies in Office 365 allowing support staff to work on higher priority projects• Created and modified user accounts and security groups in Active Directory to protect company proprietary information• Administered user permission levels, licenses, password resets, groups, and shared mailboxes using Office 365 admin center• Managed mailboxes, groups, resource mailboxes, contacts, shared mailboxes, permissions, retention policies, whitelists/blacklists, rules, message tracing, and delivery reports using Exchange admin center Show less

Arlington, Va

Helped customers by quickly troubleshooting their hardware and software issues on Apple computers and mobile devices. Provided leadership by mentoring new technicians to prepare them for Apple certification.• Managed and deployed triage software tools improving productivity at the Genius Bar• Quickly identified issues and worked together with team members to improve operations and customer service• Provided pre-sales technical support and demonstrations for business team which… Show more Helped customers by quickly troubleshooting their hardware and software issues on Apple computers and mobile devices. Provided leadership by mentoring new technicians to prepare them for Apple certification.• Managed and deployed triage software tools improving productivity at the Genius Bar• Quickly identified issues and worked together with team members to improve operations and customer service• Provided pre-sales technical support and demonstrations for business team which resulted in increased sales• Received Net Promoter Award (2011) for outstanding customer service Show less

Front Royal, Va; Washington, Dc

As the Political and Legislative Assistant, ran the day-to-day operation of the BRS Washington, DC office. Responsibilities included providing insight to the Political and Legislative Director on legislative matters, and providing IT support for the office. As Assistant to the International President, was responsible for the daily management of the President’s office including the maintenance and operation of the local computer systems. • Provided computer maintenance and technical… Show more As the Political and Legislative Assistant, ran the day-to-day operation of the BRS Washington, DC office. Responsibilities included providing insight to the Political and Legislative Director on legislative matters, and providing IT support for the office. As Assistant to the International President, was responsible for the daily management of the President’s office including the maintenance and operation of the local computer systems. • Provided computer maintenance and technical support to local employees reducing downtime of staff• Setup and installed multi-room local area network (rack, cabling, and router support)• Reported on legislation relevant to signalmen to International President• Provided insight and advice to the Political and Legislative Director regarding legislation Show less

Certificate, Icnd1 And 2 - Interconnecting Cisco Networking Devices Certificate

Bachelor Of Science, Public Administration

-Policy Coursework: Public Policy Making, Non-Profit Financial Planning, Government/Politics of Metropolitan Areas, Administration.

Associate Of Science, Computer Science

-Computer Coursework: C++ programming I and II, Assembly language programming, Microsoft Office, Data Structures