I have 10.2 years of experience working as a Technical Support Engineer. As an IT Technical Support Engineer, My roll was on providing efficient solutions to complex technical challenges. With 10 years of hands-on experience, I have developed a deep understanding of IT systems and a keen ability to diagnose and resolve issues swiftly. My expertise extends to Windows , Vmware & Server hardware management enabling me to deliver comprehensive support to users and teams.My approach combines technical proficiency with excellent communication skills, ensuring that I can effectively translate technical jargon into user-friendly language. I take pride in my track record of delivering timely solutions that minimize disruptions and enhance productivity. From troubleshooting hardware and software problems to configuring network setups, I'm committed to delivering reliable support that empowers users to make the most of their technology.In my previous roles at HCL , FBS, UST & Motorola I've successfully managed IT helpdesk operations, different projects, collaborated with cross-functional teams to implement system upgrades, and provided training to users on new technologies. I'm passionate about staying updated with the latest industry trends and advancements, which enables me to adapt to evolving IT landscapes.I'm enthusiastic about connecting with fellow professionals, sharing insights, and contributing to discussions within the IT community.