Brian Páez Email & Phone Number

Costa Rica

• In charge of the North American Time Zone Theater's technical engineering enablement across all TAC partner locations
• Analyze customer satisfaction surveys and case patterns in order to find technical upskilling opportunities for both new hires and engineers in production.
• Create and provide specialized training for all technical subjects covered by TAC to upskill engineers already working in production. These topics include but are not limited to Traffic-related problems such as.
• Help junior engineers with 0–6 months of tenure develop technical skills to become a senior engineer

• In charge of planning and executing a variety of training programs, including New Hire Product Training, upskilling, and Advance Level.
• Train new instructors in Colombia and Costa Rica
• Design and implement interviewing procedures for several technical positions.
• Examine and identify knowledge gaps to change the curriculum as necessary.

Costa Rica

• Network Security Engineer in charge of supporting/troubleshooting Palo Alto Networks Next-Generation Firewalls, Global Protect VPN solution, Palo Alto log collectors, and Panorama Appliance.
• Directly worked with AD servers, OKTA services, MFA IdPs, Radius servers, MacBooks, Linux machines, and DNS servers.
• In charge of accessing the Linux shell to overcome issues related to the code/OS.
• Troubleshoot issues related to protocols such as NAT, IPsec, HTTPS, DNS, NTP, BGP, OSPF as well as policy forwarding issues, threat analysis, security policies, QoS, and Dataplane or Management plane performance.
• Developed high data analysis skills to resolve certificate, slowness, tunneling, multicast, and routing issues.
• Provided solutions to improve the security of the network as well as the devices' performance.

Costa Rica

Costa Rica

Cct, Computer Science

Sql, Computer Science

Bachelor'S Degree, Language Interpretation And Translation