Priscilla (Cece) Garrett, Mlis Email & Phone Number

Auburn, Ca, Us

Auburn, Ca, Us

Rancho Cordova, Ca, Us

Rancho Cordova, Ca, Us

As a member of the Sales Enablement team, I was responsible for maintaining multiple digital libraries that house the training and resources for hundreds of sales representatives across five lines of business. I ensured content was easily accessible, relevant and up-to-date to enable the sales teams to be successful, as well as created the content. I provided reference services through a shared mailbox and instruction on how to access resources to new and existing employees.As part of the team that provides training to sales at a global level, I also designed instructional materials and helped plan and execute training via several delivery modes: both at headquarters and off-site, in-person and virtually, live and asynchronously. My third role on the team involved managing marketing and communications of upcoming training and new materials.

San Jose, Ca, Us

Proposed, researched, and wrote articles on a weekly basis for the iStudent Blog that focused on all areas of the student experience for both current and prospective students. Conducted interviews with students, faculty, alumni, and staff. Sourced and created images with proper attribution. Posted content using Drupal content management system. Tagged posts with appropriate metadata. Managed publishing calendar.

San Francisco, Ca, Us

Increased access to a special collection by processing and cataloging 400 files of gallery ephemera.

Reviewed submitted manuscripts and provided recommendation for acceptance or rejection. Prepared accepted manuscripts for publication by checking for adherence to the journal’s style guide, APA style, and English grammar and spelling rules.

Sacramento, Ca, Us

Prepared finding aids for the Nan and Roy Farrington Jones Archive of Early California and Western Art and the Edan Milton Hughes Archive.

Rancho Cordova, Ca, Us

Communications: researched, developed, and deployed content for various internal communication channels including emails, newsletters, and social media posts. Developed sales support materials such as FAQs and flyers. Worked with business partners throughout the company to create high value content. Recommended strategy and updated communications calendar. Tracked and reported on engagement metrics. Monitored sales mailbox and responded to inquiries. Managed access to sales documentation in Box.LMS Oversight: as the super-user, implemented LMS for division training and served as point-of-contact for other departments on the same instance, on-boarded new employees, liaised with vendor, trouble-shot issues, administered training, and provided reporting.

Rancho Cordova, Ca, Us

Leadership: coached a team of up to 18 Customer Service Representatives (including contractors) to exceed goals while supporting the achievement of division and corporate action plans, in a 500 agent, 7 days a week, national call center. Communicated with all levels of the company to facilitate requests and resolve issues. Conducted monthly team meetings and delivered ongoing training. Managed team budget. First line of defense for technical problems.Run the business: ran a variety of reports and analyzed data to optimize quality and efficiency. Member of various committees that drove innovation and fostered a winning culture.

Rancho Cordova, Ca, Us

Analyzed department processes, recommended action, and implemented changes. Participated in interviewing and hiring. Coached CSRs to improve performance across multiple metrics. Developed leadership competencies through academics, practical application, and continuous feedback.

Rancho Cordova, Ca, Us

Dallas, Tx, Us

San Leandro, Ca, Us

Master’S Degree, Library And Information Science

Ba (Honors), English Literature