Jakob Page Email & Phone Number

Melbourne, Victoria, Australia

• Responsible for troubleshooting and resolving a wide range of Level 2 IT problems around Apple's Ecosystem of products and Microsoft's 365 software suite over the phone or onsite.
• Performed software updates, server maintenance, backup monitoring and setup of new Mac, Windows, Synology or Ubiquiti products
• Communicate effectively with clients that are technical or non-technical while being able to understand their issues and explain solutions in a clear and concise way
• Able to prioritize workloads using company ticketing system and making sure work is done in a timely matter

• Working on the creation of multiple new applications utilising the Web3 platform
• Understanding the users needs by creating features and mechanics around those needs
• Creating a brand and marketing material for future campaigns
• Managing a team workload according to board members' feedback

Melbourne, Victoria, Australia

• Working with suppliers, delivery companies and warehouses to track and estimate product arrivals to limit downtime for the availability of the products
• Creating new products for customers by researching and understanding upcoming trends
• Communicate with an international team to organise the creation of new products and specifications catered to customers' needs
• Analysis and cleaning of data to discover new insights about products

Australia

• Research new and upcoming products by understanding customers’ needs
• Communicating with suppliers for better pricing and queries of sale for products
• Using BMS to add/edit products individually or by importing through CSV file
• Creating new standards and templates for when adding a product to the BMS

Melbourne, Victoria, Australia

• Optimising SEO on clients website, leading to the site appearing from the 8th page of Google to the 1st and 2nd page.
• Changing UI and UX layout with the use of the CMS (Joomla)
• Analysed clients website/Facebook data to discover trends
• Created original social media posts and images for clients official Facebook Page

• Performed problem-solving skills around Apple ecosystem of products
• Understood and fulfilled customers’ requirements and requests pertaining to technical issues
• Positioned positive and negative outcomes
• High Performer with a 95% customer satisfaction ratingwhile keeping within companies KPI’s
• Adapted to constantly updating procedures
• Excellent customer communication skills

Melbourne, Australia

• Used Node JS and the Pug Template to generate new and complex websites
• Tailored websites to clients’ needs
• Improved clients’ Google SEO score for websites
• Liaised with clients throughout the process of creating awebsite
• Designed landing pages and optimise client`s user interface
• Improved self- learning abilities on HTML, JavaScript andCSS

Melbourne, Australia

• Used C# to design a mobile application using Xamarin
• Built a login page using face recognition, whereby the application would take a photo of the user, send it to datato a server and check the client’s data on the database
• Completed projects to meet clients’ deadlines
• Worked as part of a team and autonomously
• Liaised with team members in India and worked arounddifferent time zones

Hobart, Tasmania

• Produced reports outlining occupancy totals, daily transactions, revenue and other figures for management
• Addressed customer service for guests and attended to their needs
• Resolved customers with complaints and any concerns with their rooms
• Planned leadership module for training, coaching and evaluate work of associates to achieve performance and personal goals

Hobart, Tasmania

Bachelor'S Degree, Business Information Systems

• Majored in Business Analysis • Have a great understanding of how businesses work and how to create opportunities • Learnt and understood.

Diploma, Software Development

Certificate Iv, Information Technology