• Responsible for troubleshooting and resolving a wide range of Level 2 IT problems around Apple's Ecosystem of products and Microsoft's 365 software suite over the phone or onsite. • Performed software updates, server maintenance, backup monitoring and setup of new Mac, Windows, Synology or Ubiquiti products • Communicate effectively with clients that are technical or non-technical while being able to understand their issues and explain solutions in a clear and concise way• Able to prioritize workloads using company ticketing system and making sure work is done in a timely matter

• Working on the creation of multiple new applications utilising the Web3 platform • Understanding the users needs by creating features and mechanics around those needs• Creating a brand and marketing material for future campaigns• Managing a team workload according to board members' feedback

• Working with suppliers, delivery companies and warehouses to track and estimate product arrivals to limit downtime for the availability of the products • Creating new products for customers by researching and understanding upcoming trends• Communicate with an international team to organise the creation of new products and specifications catered to customers' needs • Analysis and cleaning of data to discover new insights about products

• Research new and upcoming products by understanding customers’ needs • Communicating with suppliers for better pricing and queries of sale for products • Using BMS to add/edit products individually or by importing through CSV file • Creating new standards and templates for when adding a product to the BMS

• Optimising SEO on clients website, leading to the site appearing from the 8th page of Google to the 1st and 2nd page. • Changing UI and UX layout with the use of the CMS (Joomla)• Analysed clients website/Facebook data to discover trends • Created original social media posts and images for clients official Facebook Page

• Performed problem-solving skills around Apple ecosystem of products• Understood and fulfilled customers’ requirements and requests pertaining to technical issues• Positioned positive and negative outcomes• High Performer with a 95% customer satisfaction ratingwhile keeping within companies KPI’s• Adapted to constantly updating procedures• Excellent customer communication skills• Ability to perform well under a stressed environment• Key player within the team

• Used Node JS and the Pug Template to generate new and complex websites• Tailored websites to clients’ needs• Improved clients’ Google SEO score for websites• Liaised with clients throughout the process of creating awebsite• Designed landing pages and optimise client`s user interface• Improved self- learning abilities on HTML, JavaScript andCSS

• Used C# to design a mobile application using Xamarin• Built a login page using face recognition, whereby the application would take a photo of the user, send it to datato a server and check the client’s data on the database• Completed projects to meet clients’ deadlines• Worked as part of a team and autonomously• Liaised with team members in India and worked arounddifferent time zones

• Produced reports outlining occupancy totals, daily transactions, revenue and other figures for management• Addressed customer service for guests and attended to their needs• Resolved customers with complaints and any concerns with their rooms• Planned leadership module for training, coaching and evaluate work of associates to achieve performance and personal goals