Samantha (Page) Proesel, Pmp, Psm Email & Phone Number

Neenah, Wisconsin, United States

-Supervised a team of underwriters responsible for evaluating risks and determining appropriate coverage for Personal Lines policies.-Provided guidance, training, and support to underwriting staff to ensure adherence to company guidelines, policies, and regulatory requirements.-Managed underwriting workflow, assignments, and priorities to meet service level agreements and ensure timely processing of applications and renewals.-Conducted regular performance evaluations and provided constructive feedback to team members to drive continuous improvement and professional development.-Collaborated with stakeholders such as Claims, Sales, Actuarial Services, Research & Development and Marketing to address customer inquiries, resolve issues, and improve overall business processes.-Analyzed underwriting data, trends, and metrics to identify areas for improvement and implement strategies to enhance underwriting accuracy, efficiency, and profitability.-Participated in the development and implementation of underwriting guidelines, policies, and procedures to ensure alignment with company objectives and industry best practices.-Cultivated a positive team environment focused on collaboration, accountability, and excellence, resulting in high employee morale and engagement.

Appleton, Wisconsin, United States

-Lead strategic initiatives from requirements definition through deployment, identifying schedules, scopes, budget estimations, and project implementation plans, including risk mitigation -Monitor and assign resources appropriately to streamline project efficiency and maximize deliverable outputs-Track project performance, specifically to analyze the successful completion of short and long-term goals-Report project outcomes and/or risks to the appropriate management channels as needed—escalating issues as necessary based on project work plans

Appleton, Wisconsin, United States

-Supporting a project to ensure projects and assignments are delivered on time and on budget-Building strong relationships, influencing decisions, and providing value to strategic projects by demonstrating a high level of organizational excellence-Responsible for scheduling and managing communication among all project team members, developing and distributing meeting materials, and other administrative duties-Escalate and resolve any issues brought forth by the project team. This effort includes presenting the escalation of multiple items to our scope management committee for direction

Appleton, Wisconsin, United States

-Managed approximately 120 workers’ compensation claims of medical and indemnity claims in four jurisdictions including Wisconsin, Illinois, Missouri, and Minnesota -Analyzed, reviewed, negotiated, and settled claims in a thorough manner with minimal supervision -Upheld the highest level of service orientation toward all customers (including internal), insureds, agents, and claimants-Effective use of time management and prioritization for the completion of daily tasks throughout the claims process, and established a good rapport to all parties involved within the claim

Appleton, Wisconsin, United States

-Worked collaboratively within a team environment to handle medical only claims -Effectively organized tasks to avoid duplication of work

Appleton, Wisconsin, United States

-Successfully completed SECURA’s Claims Associate Training Program

Appleton, Wisconsin, United States

-Developed a comprehensive technical training manual for the customer service representatives -Created a development matrix for the entire claims division outlining career paths -Used Microsoft Visio to perform a workflow analysis of the life of a claim

Oshkosh, Wisconsin Area

-Organizing and administrating the interview process, including: developing skills to choose qualified interns to interview, scheduling meeting times with applicants, and choosing the best possible candidate for the position-Solely responsible for the recruitment process for five positions on average at one time with high client satisfaction response in comparison to previous years

Bachelor'S Degree, Business Management, Project Management Concentration Gpa: 3.42.

International And Intercultural Communication

Education record

Activities and Societies: National Honor Society, Marketing Committee, Varsity Soccer, Varsity Basketball, Varsity Cross Country