* Manage 80+ sites, support, design and integration.*Manage backup for all sites, patch management, disaster recovery, and compliance. * Manage the installation of remote video robots for all customer locations. * Install and design implementation of E-sign featuring signature pads and paperless workplace. * Manager transition to complete data network migration to a new carrier with 10X performance improvement. * Redesign new security and video system for all locations.

• Managed deployment, technology life-cycle, patch management, security, data backup, disaster recovery, and desktop support for multiple city, county governments and Sheriffs organizations.• Created standard operating procedures for the organization (SOP’s) for the company to ensure compliance with National Association of Information Destruction (NAID).

CalOptima, Orange, Ca. November 2013 to August 2017IS Manager• Managed the deployment, technology life-cycle, software consistency/patch management, security and support for over 1,300 computers including 200 teleworkers.• Responsible for the inventory, relationship, and yearly Microsoft True up licensing to ensure compliance with Microsoft Enterprise agreement. • Provided leadership to a 19 member team (group Supervisors, and full time employees). Leadership responsibilities included hiring decisions, associate development, coaching, and performance evaluations.• Created and maintained Standard Operating Procedures (SOPs) for the IS operations team to ensure compliance with HIPPA and internal corporate security policies.

• Managed the deployment, technology life-cycle, software consistency/patch management, security and support for over 3,000 computers deployed globally• Managed the deployment and support of 400 iPads using a cloud based Mobile Device Management platform• Responsible for the inventory, relationship, and yearly Microsoft True up licensing to ensure compliance with Microsoft Enterprise agreement. • Provided leadership to a 25 member team at 13 locations in North America (group Supervisors, FTEs and contractors). Leadership responsibilities included hiring decisions, associate development and coaching and performance evaluations.• Responsible for the oversight and development of the technology infrastructure for the primary training center which included advanced multimedia, streaming video and video conferencing.• Created and maintained Standard Operating Procedures (SOPs) for the global IT operations team to ensure compliance with SOX, ISO, PCI and internal corporate security policies.• Established and enforced global system infrastructure and software standards. Maintaining the standards saved an estimated $1M annually.• Managed the transition of mobile devices (mobile phones, iPads, and cellular data cards) to a TEM (Telecommunications Expense Management) for an approximate saving of over twenty percent.• Danaher certified Problem Solving Process trainer

Manage the deployment, monitoring, maintenance, development, upgrade and support of the following systems: Windows servers, PCs, Operating Systems, hardware, software, and peripherals.• Managed company growth from 200 nodes and servers to 600+, 24/6 Windows network with 99.99% uptime.• Manage all aspects of the Multi-national WAN, including Data Communication Lines, Hardware, and Software.• Manage nine member Support Staff including: mentoring, recruitment, supervision, scheduling, evaluation, and disciplinary actions.• Document all critical procedures and configurations for: Windows 2003 Servers & Desktops, Routers, Switches, User Administration, backup, and disaster recovery procedures.• Designed, deployed and supported corporate infrastructure consisting of Local Area Network, Storage Area Network, Fibre Channel Networks, Wide Area Network, and Network Attached Storage.

• Managed Engineering Support Teams in the design, procurement, deployment and support of NAS, LAN, WAN, Fibre Channel Networks, video servers, and Internet Cache servers reducing operational costs by 25%.• Managed IT support for three companies, (Delphi Engineering, Delphi Display Systems, and Delphi Fibregear) for six months after split ensuring 99.99% systems availability.• Achieved a performance improvement of 45% through team performance reviews, salary adjustments, mentoring and recruiting.