Paige O'Brien Email & Phone Number

United States

Pasadena, California

Orchestrated the seamless onboarding process for 100 new hires weekly across the US and Canada, ensuring a smooth transition into the organization, resulting in a 95% employee satisfaction rate.Led comprehensive new hire orientations and provided personalized support to employees, guiding them through electronic paperwork and facilitating an efficient onboarding experience.Collaborated within a team to efficiently manage a central phone line, offering expert guidance on HR policies, internal procedures, and regulatory compliance.Resolved diverse employee issues—including Payroll, Benefits, Workday Navigation support, and Onboarding/Offboarding matters—effectively and promptly.Fostered a trusting environment that encouraged open communication about employee relations matters, ensuring comprehensive documentation and analysis for resolution through strategic problem-solving.Facilitated open enrollment with clear and engaging communication, updating vendor information and guiding employees through election processes in Workday.Spearheaded the development of streamlined processes and comprehensive guides, demonstrating strong business strategy and organizational skills to enhance employee and team efficiency.

Simi Valley, California

Coordinated payor benefits and length of stay approvals for clients in our facilities, ensuring smooth processes through daily authorizations and weekly facility meetings. Conducted efficient onboarding and insightful interviews for new employees, providing valuable guidance to assess their suitability for organizational roles.Demonstrated expertise in creating employee schedules and providing valuable guidance to the clinical team to support insurance coverage and approvals for clients.Proactively managed clinical appeals, initiating and following up diligently to address complex issues and successfully resolve cases by preparing and submitting relevant medical records for appeals.

Boise, Idaho Area

Conducted comprehensive evaluations and assessments of clients' environments, relapse risk, and substance usage to determine the most clinically appropriate level of care for each individual.Advocated for clients by persuading contractors to review cases for additional services, even when initially denied for fiscal reasons.Provided proficient instruction to providers via phone and conferences, conveying the company's expectations for clinical documentation and recommending appropriate levels of care based on ASAM or GAIN criteria to ensure compliance with industry standards.Conducted thorough phone screenings with clients to assess eligibility and alignment with funding criteria, referring clients to additional resources or crisis intervention services when needed to ensure their well-being and appropriate assistance.

Boise, Idaho Area

Initiated and designed programming and events for the shelter, including a community garden, clothing closet, and weekend meals with volunteers, to enhance support services and foster community engagement.Directed caseworkers and assisted in facilitating guests' transition out of the shelter by aiding in case plans and developing training programs.Demonstrated expertise in employee HR law, informing senior staff of pertinent regulations and educating all employees about their rights and permissible behaviors within the organization.Demonstrated adept financial management skills by successfully balancing the budget and integrating checks into our accounting system using Intuit QuickBooks.Utilized Social Work techniques to de-escalate guest interactions and resolve issues ranging from guest interactions to staff-related matters, occasionally requiring collaboration with local law enforcement.