Paige Thowson Email & Phone Number

Ferndale, Wa, Us

Act as a dedicated contact and resource throughout onboarding for new accounts to best prepare them for long term success by completing a 90-day program including Kick-Off, installation consults, training sessions, ROI and strategy review, and Go-Live support (as needed).Evaluate customer and prospects' goals to strategize on a tailored implementation method, execute their use cases utilizing current best practices, and conduct review sessions to maintain alignment and strategy moving forwardCommunicate technical requirements and value points to audiences of any background and level of technical understandingProvide technical expertise on product installation across web and mobile frameworks, including SDKs, various code languages (JavaScript, React, TypeScript, iOS, Android, and ReactNative), and integrations such as Salesforce, HubSpot, Segment.io, and various analytic tools via native connection or Webhook or APICollaborate with Sales and Customer Success to support technical needs and implementation goals of prospect and existing customers through POCs, planning sessions, calls, emails, and other communication channelsCreate new support documentation, review and update existing resources to educate and empower users to understanding technical requirements, best practices, and executing use cases

Offer solutions within the software to accomplish their business goals; from contact and account management, lead nurturing, sales cycles, etc. Present live demonstrations of CRM and other related business software to prospective customersProvide technical support via email, phone, and chat whilst utilizing resources such as screen sharing or remote access as needed. Communicate amongst various teams to strategize solutions and coordinate implementation

Flagstaff, Arizona, United States

At the district-wide level, work with the Technology department and each school's population to best support and manipulate the digital learning systems used by the district. This includes Canvas, Zoom, Nearpod, Google Drive, Google Classroom, and other programs. Properly manage and support course structure, data, and reports in Canvas. Including, but not limited to, SIS data import manipulation, manual CSV data uploads, creating and copying courses, properly working with and accessing program integrations, as well as all other administrative roles and actions. Support accounts for all digital learning systems, including updating and maintaining account statuses.Effectively communicate to a varying audience, both verbally and written, information and assistance. Communication is typically through email, phone or Zoom calls, and written support documents.

Flagstaff, Arizona, United States

Provide support to NAU faculty, staff and students for university-sanctioned applications, web site navigation, internet, operating systems, email (Exchange, Gmail), network connectivity troubleshooting, including mobile devices, Residential Networking Support (ResNet), and related technology and applications.Provide assistance to Student Technology Center student employees by providing and maintaining information, the upholding of standards, resolving questions of somewhat high complexity, shift scheduling, and maintaining documentation on policies and procedures.Provide training and other instructional courses and materials as time permits, including assisting the STC Team Lead and Senior staff in supporting NAU's New Student Orientation, Grad Fair, and Student Expos.Collaborate with other ITS and university groups in support of the technical needs of NAU customersPerform diagnostics, installation, replacements, and repair on hardware, software, and networking on a wide variety of students' PC and Macintosh computers.Work on and administer complex systems including Network access control (NAC) software and Cisco Firepower and Prime Infrastructure.

Provide assistance and excellent customer service to the Northern Arizona University population, with a focus in technical support. Act as a resource to my peers to share and exchange knowledge as well as new resources.

Flagstaff, Arizona Area

Provide quality technical support remotely, as well as in-person to the NAU population for:• NAU systems and services• Approved technologies• Networking connectivityTrain and educate new employees to the expected level of knowledge appropriate for the job and provide them with important information and resources.

Bachelor Of Business Administration - Bba, Management Information Systems, General

Certificate In Enterprise Systems, Information Systems