Lisa Painter Email & Phone Number

Lansing, Michigan Area

Lansing, Michigan Area

Great Lakes Claims Team - WI jurisdiction; I perform all the duties of a Claims Examiner I in addition to the duties listed below:Assist with mentoring fellow examinersI have reserving authority up to 200,000 total incurredAssist with claims projects as needed. For example, claims examiner trainee program (2007), 3 point contact process document (2007) and.

Accurately retrieving and delivering appropriate mail to the unitMaintain the filing of open and closed claims for 7 adjustersProfessionally respond to incoming phone callsAssist all members of the department with daily tasks

Great Lakes Claims Team - WI jurisdiction; Makes a determination of compensability of a worker’s compensation claim (WI jurisdiction)Make reserve changes when appropriate on claim fileKnowledge of Wisconsin Worker’s Compensation ActUtilize appropriate services on the file such as litigation referral, nurse case management referral and surveillance.

Performs initial investigations on new claims Performs routine activity checks on established claimsClarify billing questions from providers, employers and claimantsKnowledge of the State of Michigan Worker’s Compensation ActReview and determine appropriate action with medical bills and reportsAssist the employer with a return-to-work coordinationAssist.

Handle Assigned Risk policies for collection and comply with Michigan Worker’s Compensation Placement Facility and NCCI guidelines.Clarify billing concerns and questions to agents and policyholdersAssist policyholders and agents with payment arrangement on balances owedRemit necessary bankruptcy filingsInitiate the collection process on unpaid.

Reconciling accounts when customers have a dispute over a refundContact agents and insured when there is a problem with an accountIssuing refunds in a timely fashionAssist in the testing of reports that improve our use of TAS functionalityResearch and reconcile accounts to determine if correction needs to be made and how to proceed with the correction

Problem solving issues between agents and our policyholder's creditsAdjudicate monies for 3rd Party and refundsModel office experience to include analytical determination of program functionality

Verify customer satisfaction through quality customer servicePerformed mail sorts for all incoming mail to various departmentsResponsible for answering, assisting or directing incoming phone calls

Accurately maintained incoming and out going money for the Parents OrganizationRepresented Church in participating community activitiesPlanned and administered numerous activities for the congregation.

Bs, Education

Bachelor Of Science, Education

Hsd