Paul J. Email & Phone Number

Bellevue, Wa

Manage corporate operations, human resources, technical publications, training, professional services, Dynamics 365 consulting, offshore services, project management, business systems analysis, business development, clients and vendors, and assisting customers with their various IT needs including:Business Analyst (PFML) - State of WA, ESD - May 2018 to July 2018Worked on user stories, associated tasks, attended daily Agile stand-up meetings, worked with Dynamics 365 CRM/AX software, Visio, SharePoint, and VSTS/GitHub for standard operational duties and document tracking.Technical Writer/Editor - Premera Blue Cross - Jan 2018 to March 2018Wrote and edited SOPs and Manuals for the network engineering group, wrote and edited corporate policy and procedure documentation, and reviewed and maintained documentation on the team SharePoint site.Clinical Affairs Technical Editor - Spiration - Oct 2017 to Dec 2017Put together large amounts of medical documentation with numerous tables, graphics, and charts for the PMA, produced electronic documentation in addition to hard-copy manuals, analyzed documents to maintain continuity of content and style, managed updates and revisions to technical documentation on SharePoint, and helped put together the PMA submission to the FDA for approval.Senior Business Analyst (OMNI) - State of WA, DOC - Jan 2017 to Sept 2017Collaborated with decision-making stakeholders and SMEs to identify and gather business requirements, designed sustainable scalable IT solutions, and executed those that improved the client’s workflow efficiency and regulatory compliance.Senior Business Analyst (Firearms) - State of WA, DOL - April 2016 to Dec 2016Collaborated with decision-making stakeholders and SMEs to identify and gather business requirements, designed sustainable scalable IT solutions, and executed those that improved the client’s workflow efficiency and regulatory compliance.

Greater Seattle Area

Support business development and customer relations with existing clients. Manage the Professional Services Team (onshore/offshore) and product development for Dynamics CRM based applications. Manage talent acquisition and recruitment. Manage and support desktops, laptops, and servers for internal computing services. Manage the corporate network. Manage Technical Publications for all internal and external business requirements. Manage SharePoint for document tracking, central storage, and source/version control. Help manage procurement, purchasing, and standardizing hardware and software. Assisted many clients with their various recruiting needs including:Business Analyst and Technical Writer - TableSafe - Dec 2015 to March 2016Coordinated with stakeholders and lab engineers to perform UAT testing, validated and ensured that business requirements mapped clearly to RAIL2 device functionality, provided feedback during agile stand-up meetings and scheduled presentations to review UAT findings and lab results, worked with developers, hardware engineers, and technical staff to resolve and improve RAIL2 functionality, wrote, edited, and updated RAIL2 documentation for internal staff and external customers, enhanced and updated Statement of Compliance (SOC) documentation to assist outside auditors, and created a style guide and format for all SOPs to use for internal and external documentation via SharePoint.Director of Operations - Sweet Tulip - Aug 2015 to Nov 2015, March 2014 to October 2014Manage and support business operations, business development, sales and marketing, procurement, and IT related services.Business Analyst and Editor - Alaska Airlines - Nov 2014 to July 2015Documented and edited approved PCI policies for all client/server and network devices.PM/BA - Boeing - Aug 2013 to Feb 2014Rolled out EMC VMAX, Dell EqualLogic, and NetApp storage h/w to data centers across the USA.BA - Alaska Federal Credit Union - Oct 2012 to Jan 2013

United States

Managed corporate operations, HR, Professional Services, Recruiting and Talent acquisition, Business Development, and worked as an IT consultant for numerous clients including the following:Business Analyst/Technical Writer, Microsoft, Redmond, WA, 2009 – 2012 (3 assignments)Program Manager, Microsoft, Redmond, WA, 2009 – 2012 (MSN group)Project Manager, Microsoft, Redmond, WA, 2009 – 2012 (Xbox group)Infrastructure Lead, Microsoft, Issaquah, WA, 2009 – 2012 (Dynamics CRM Group)Datacenter Operations Manager, Intel, Folsom, CA, July 2008 – Sep 2008Business Analyst/Technical Writer, Clinimetrics, San Jose CA, Oct 2007 – June 2008IT Manager, Computer History Museum, Mountain View CA, Nov 2006 – Oct 2007Technical Writer/Editor & Copywriter, Franklin Templeton, San Mateo CA, Aug 2006 – Nov 2006Business Systems Analyst, Abbott Labs, Redwood City CA, Oct 2005 – Jul 2006OpenVMS Systems Manager, Palo Alto Medical Foundation, Palo Alto CA, Feb 2005 – Aug 2005Technical Writer/Editor, Hana Engineering, Seattle WA, Nov 2004 – Jan 2005Infrastructure Lead, EDS/Microsoft, Redmond WA, Jul 2004 – Nov 2004Infrastructure Lead, SNBL USA, Everett WA, Jan 2003 – Jun 2004Business Analyst/Technical Writer/Editor, Northrop, Woodland Hills CA, Jul 2002 – Dec 2002Principle Consultant, Stanford University, Stanford CA, Jan 2001 – Jun 2002Business Systems Analyst, Kaiser Permanente, Walnut Creek CA, Jan 2000 – Aug 2000Business Systems Analyst, RSI, Los Angeles CA, 1995 – 1999IT Manager, Health Net, Los Angeles CA, 1992 – 1995Infrastructure Lead, Datatape Incorporated, 1990 – 1992