Patrick Laing Email & Phone Number

Central Atlantic Toyota

Baltimore, Maryland, United States

Baltimore, Maryland, United States

Baltimore, Maryland Area

Baltimore, Maryland Area

Main responsibilities include: forecasting, profitability analysis, vehicle distribution and wholesale, market representation, sales training and development, advertising strategies, eCommerce, customer retention, customer satisfaction, facilities, strategic planning, leadership mentoring, process strategies.

Baltimore, Maryland Area

Developed, supported and promoted dealerships fixed operations efforts. Increased fixed operation sales, dealer profits and customer retention while monitoring dealership customer satisfaction.Built relationships with Dealership Fixed-ops departments and General Managers. Developed and implemented sustainable processes that promote customer pay parts and labor sales, customer retention and fixed operations profitability.Monitored dealership parts inventory, established sound inventory management processes, and oversaw parts transportation claim activity.Assisted in the development of effective staffing levels, dealership pay plans, hours of operation, merchandising, and marketing efforts to focus on sales growth, customer retention, and dealer fixed operation profitability Supported TMS Tire Programs by making sure techs had updated Sales tools, suggested optimal inventory, Tire related sales, promotions, POP displays, and Marketing efforts. Engaged support and involvement of business partners to support Dealership operational plans.Oversaw both parts and service warranty & goodwill performance and claims approval process of each dealership within the district. Reviewed Service, Parts and Customer Relation Excellence and Certification Programs with Dealership Managers and Executive Management.Promoted Dealer Parts and Service Training Participation.

Elk Grove, California

Analyzed and made decisions on retail and lease offerings while providing the highest level of service to the dealer body. Trained Credit Investigators to ensure accuracy and continuity of service. Reviewed all approved contracts for completeness and appropriate documentation, initiated corrective action with dealers when required. Reviewed contracts to ensure compliance with Truth-in-Lending requirements. Advised senior management of any problems or irregularities pertaining to retail, lease or wholesale financing, breeches of trust or any other violations of TFS procedure. Monitored dealer trends and reported adverse issues to management.

Cedar Rapids, Iowa

Accountable for maximizing customer retention to TFS, and Toyota by providing Dealers with leads to current customers who may be entering back into the market.Participated in outbound dialer campaigns targeting customers approaching lease maturity and customers in positive equity retail contracts with TFS. The intention of these contacts is to influence repurchase decisions.Fielded inbound calls from customers approaching lease maturity and/or responding to messages left during our outbound campaigns, providing answers to any questions they may have and persuading customer to remain in the Toyota family.Increased customer retention on accounts that had recently reported a Total Loss on their vehicle that had an account with TFS.

Fort Collins, Colorado Area

Evaluated wants and needs of customers and matched them to a vehicle.Went from bottom of the sales board as a new salesperson in January to top of the board in April.Maintained an average CSI score of 96%.Achieved a closing ratio of 32% over an eight week period.

Fort Collins, Colorado Area

Reviewed, recapped, and finalized documents according to DMV regulations.Arranged financing for customers while legally protecting the dealer. Developed a process to prepare, execute, and evaluate financial deliveries without error.

San Francisco Bay Area

Verified accuracy of all contract information and booked each contract to allow funding to the dealership.

Alliance, Nebraska

Interviewed automotive clients to uncover questions, concerns, and shopping / buying motives.Interviewed an average of 30 customers per day to help the dealership identify areas in which they need to improve. Set up appointments for customers to return to the dealership to have their problems resolved.Developed communication skills by interviewing the customer, documenting their experience, and restating main points to the dealer of the situation.

Greater Denver Area

Checked in, maintained, and organized car parts in the parts department.Drove 500 to 700 miles per week to ensure Denver metro area body shops received parts needed for repairs.Provided supplies to technicians to shorten repair time for customers.