Patrick Laing Email & Phone Number

Central Atlantic Toyota

Baltimore, Maryland, United States

Baltimore, Maryland, United States

Baltimore, Maryland Area

Baltimore, Maryland Area

Main responsibilities include: forecasting, profitability analysis, vehicle distribution and wholesale, market representation, sales training and development, advertising strategies, eCommerce, customer retention, customer satisfaction, facilities, strategic planning, leadership mentoring, process strategies.

Baltimore, Maryland Area

Developed, supported and promoted dealerships fixed operations efforts. Increased fixed operation sales, dealer profits and customer retention while monitoring dealership customer satisfaction.Built relationships with Dealership Fixed-ops departments and General Managers. Developed and implemented sustainable processes that promote customer pay parts and.

Elk Grove, California

Analyzed and made decisions on retail and lease offerings while providing the highest level of service to the dealer body. Trained Credit Investigators to ensure accuracy and continuity of service. Reviewed all approved contracts for completeness and appropriate documentation, initiated corrective action with dealers when required. Reviewed contracts to.

Cedar Rapids, Iowa

Accountable for maximizing customer retention to TFS, and Toyota by providing Dealers with leads to current customers who may be entering back into the market.Participated in outbound dialer campaigns targeting customers approaching lease maturity and customers in positive equity retail contracts with TFS. The intention of these contacts is to influence.

Fort Collins, Colorado Area

Evaluated wants and needs of customers and matched them to a vehicle.Went from bottom of the sales board as a new salesperson in January to top of the board in April.Maintained an average CSI score of 96%.Achieved a closing ratio of 32% over an eight week period.

Fort Collins, Colorado Area

Reviewed, recapped, and finalized documents according to DMV regulations.Arranged financing for customers while legally protecting the dealer. Developed a process to prepare, execute, and evaluate financial deliveries without error.

San Francisco Bay Area

Verified accuracy of all contract information and booked each contract to allow funding to the dealership.

Alliance, Nebraska

Interviewed automotive clients to uncover questions, concerns, and shopping / buying motives.Interviewed an average of 30 customers per day to help the dealership identify areas in which they need to improve. Set up appointments for customers to return to the dealership to have their problems resolved.Developed communication skills by interviewing the.

Greater Denver Area

Checked in, maintained, and organized car parts in the parts department.Drove 500 to 700 miles per week to ensure Denver metro area body shops received parts needed for repairs.Provided supplies to technicians to shorten repair time for customers.