Palavi Bhole Email & Phone Number

- Spearheaded‬‭ the‬‭ establishment‬‭ of‬‭ comprehensive‬‭ UX‬‭ strategies‬‭ and‬‭ initiatives,‬‭ fostering‬‭ an‬‭ environment‬‭ conducive‬‭ to‬‭ enhancing‬ service design capabilities and driving the development of the Minimum Viable Product (MVP) within a fast-paced context.‬‬‭- Designed 6 sets of components for the design system using Material Design guidelines.‬- Conducted‬‭ customer‬‭ research‬‭ endeavors,‬‭ leveraging‬‭ insights‬‭ to‬‭ meticulously‬‭ create‬‭ designs‬‭ for‬‭ 25‬‭ screens,‬‭ thereby‬‭ addressing‬‭ gaps‬ and markedly improving the overall user flow and functionality of the app.‬- Took‬‭ charge‬‭ of‬‭ designing‬‭ user‬‭ flows‬‭ and‬‭ mockups‬‭ for‬‭ the‬‭ Nature‬‭ Counter‬‭ app,‬‭ strategically‬‭ enhancing‬‭ discoverability‬‭ and‬‭ seamlessly‬ integrating innovative filter options, thereby delivering a highly personalized and engaging reading experience for users.

- Delivered targeted feedback on diverse student projects, from Kickstarter ads to prototypes, fostering growth and innovation in UX design concepts.- Administered assessments based on provided rubrics, ensuring fair evaluation and driving continuous improvement in student work.- Stepped in to lead class sessions in the instructor's absence, maintaining a conducive learning environment and ensuring seamless progress for 29 students.- Acted as a liaison between students and professor, ensuring smooth course flow, advocating for assignment adjustments, and providing on-demand tutoring for enhanced comprehension.

Rochester, New York, United States

- Led a comprehensive survey study with 62 BLV users and facilitated in-depth interviews with 10 BLV users.- Analyzed qualitative data using open-coding and affinity diagramming. Analyzed statistical data using Microsoft Excel and JASP.- Designed and developed Haptic2FA, a haptic-based 2FA method, on Android and iOS platforms using Java and SwiftUI.- Achieved 93% accuracy in pattern entry and an average time of less than 22.3 seconds.

New York, New York, United States

- Performed heuristic evaluation of Tech Academy website (built over HTML, CSS and Javascript), leading to SharePoint migration and 80% traffic increase. Collaborated with engineers, managers, Information Security team and the HR team to redesign and migrate Tech Academy. Adapted to Agile environment while learning team collaboration through Jira and Confluence.- Identified 7 usability issues in Public Information Book (PIB) bot, conducted comprehensive testing while collaborating with Robotic Process Automation (RPA) engineers and Financial Advisory team.- Introduced Helpdesk call volume insights and recommendations by the leading the team through 7 user interviews with Helpdesk employees and ServiceNOW administrator in Capstone Project.

Rochester, New York, United States

- Reviewed literature through 33 research papers to learn about previous research and new approaches and apply learnings to the research.- Directed survey study with 70 participants and interviews with 10 participants as part of contextual inquiry.- Leveraged an open-coding approach and conducted thematic analysis to analyze qualitative data, yielding valuable findings.- Proposed design considerations in 3 spaces for building assistive technology for people with olfactory disorders. Authored research paper for HCII 2024 conference.

Master Of Science - Ms, Human Computer Interaction, 3.93

Bachelor Of Engineering - Be, Computer Engineering, 7.09/10.0