Pallabi Dash Email & Phone Number

Bengaluru, Karnataka, India

• Catering to over 800+ clients, performing background verification of over 15000/Week candidates with an UTV% (unable to verify) of less than 6%• Successfully maintained 95% quality while keeping the average productivity of the team at 102%• Handled 75 plus users currently working remotely• Maintained a TAT of 93%

Bengaluru, Karnataka, India

• Designed the SOP for the Startup E-Com (b2c) service which helped us to break even and gain 3.5% profit in the revenue in the next quarter• Helped the team in correcting the Error in the CatLog• Helped in writing the FAQ section of the website• Maintained an attrition rate of 4%• Managed the business social media pages for various inhouse brands (Tokyo talkies, highlander, vishudh and locomotive) with an average rating of 3.8 for Facebook and 4.2 for Play store.• Reduced… Show more • Designed the SOP for the Startup E-Com (b2c) service which helped us to break even and gain 3.5% profit in the revenue in the next quarter• Helped the team in correcting the Error in the CatLog• Helped in writing the FAQ section of the website• Maintained an attrition rate of 4%• Managed the business social media pages for various inhouse brands (Tokyo talkies, highlander, vishudh and locomotive) with an average rating of 3.8 for Facebook and 4.2 for Play store.• Reduced the parcel rejection rate by 38% by analyzing the data and controlling the COD delivery option for certain pin codes Show less

Nagpur, Maharashtra, India

• Handled a team size of 75+ member which includes Email, chat and Risk Management team for Finance based process.• Maintained a TAT of 85% even during Pandemics• Optimized processes by analyzing team performance data and identifying areas to streamline, leading to 15% improvement in service delivery KPIs.• Designed comprehensive dashboard to visualize team KPIs, analyze progress and boost productivity.• Trained staff to efficiently navigate CRM to enhance speed, accuracy… Show more • Handled a team size of 75+ member which includes Email, chat and Risk Management team for Finance based process.• Maintained a TAT of 85% even during Pandemics• Optimized processes by analyzing team performance data and identifying areas to streamline, leading to 15% improvement in service delivery KPIs.• Designed comprehensive dashboard to visualize team KPIs, analyze progress and boost productivity.• Trained staff to efficiently navigate CRM to enhance speed, accuracy and quality of customer engagement.• Stepped in to resolve escalated team issues or administrative problems involving outside departments.• Worked to continuously improve performance, reliability, and accuracy of data systems. Show less

Hyderabad, Telangana

• Started as an associate, promoted as a quality Analyst In 2017 and as a Team lead in 2018• Helped the company during ramp up by Recruiting, Training and mentoring 7 batches of the behalf of management.• Handled a team size of 100 Plus members, 7 Social media SUB brands of TITAN, WhatsApp communication, Live chat portal and Email department, while occasionally supporting calling team.• Maintained an overall TAT of 87% for the email team, where as an 100% TAT for social media… Show more • Started as an associate, promoted as a quality Analyst In 2017 and as a Team lead in 2018• Helped the company during ramp up by Recruiting, Training and mentoring 7 batches of the behalf of management.• Handled a team size of 100 Plus members, 7 Social media SUB brands of TITAN, WhatsApp communication, Live chat portal and Email department, while occasionally supporting calling team.• Maintained an overall TAT of 87% for the email team, where as an 100% TAT for social media, WhatsApp and live chat portal.• Conduct Weekly calibration sessions with client Team to develop scoring consistency and best practices• Regularly updated the SOP based the client input or process change.• Monitor and evaluate randomly selected calls to assess associates' service level standards and complete online evaluations of client calls• Complete analysis of results to identify root causes or trends that will lead to efficiency and quality gains in the contact center Show less

Education record

Bachelor Of Science - Bs, Information Technology