Pallavi Pradhan Email & Phone Number

Toronto, Ontario, Canada

• Deliver outstanding customer service by warmly greeting customers, addressing inquiries, and providing product recommendations to enhance their shopping experience.• Assist customers in locating merchandise and making informed purchase decisions, ensuring a seamless shopping journey. Resolve customer issues efficiently, demonstrating strong problem-solving skills and escalating concerns to management when necessary.• Maintain store presentation by effectively moving feature merchandise to designated areas and organizing recovery items from the Customer Service desk and other sections.• Collaborate with team members to ensure optimal floor coverage and a welcoming environment, contributing to a positive team dynamic.

Mumbai, Maharashtra, India

• Worked as a Subject Matter Expert on various processes in the Total Rewards team such as Annual Merit Increase, DESPP, Equity Adjustment, Market Rate Adjustment, Alumni, Facility Mnemonic, Six Monthly Merit, MIP/IMIP/LTIP, Compensation Calculation and preparing Impact Statements for employees on various levels.• Worked on tools like ServiceNow for case management and Workday and Cornerstone for analysis.Conducted calibration calls to share the process updates with the team members and training the new joiners in the team. • Performed Quality Checks for the internal team and cross-location Quality Audits.• Strong team player with zero service issues till date, customer focused and able to work with people of all levels. • Prepared multiple business excellence weekly and monthly reports (AHT & Quality Analysis, FPY & RTY, DMS, 3X3, Equity report etc.) and presented it to the clients.• Managed various leaves for US, Canada and Puerto Rico based employees and processed the same in Workday. Worked with the managers, HR & employees to update the employee’s leave records in Workday.

Mumbai, Maharashtra, India

• Utilized LMS tools such as ServiceNow, Workday, and Cornerstone for case management, improving processing efficiency. Administered employee leave programs, including FMLA, ADA, and state-mandated leaves, achieving 100% compliance with applicable laws during annual audits.• Served as the primary point of contact for 300+ employees and managers on leave inquiries, resulting in a reduction in direct inquiries through a comprehensive FAQ resource. Processed and tracked leave requests, enhancing approval timelines and reducing documentation errors through streamlined procedures.• Developed and maintained reports on leave usage and compliance metrics, creating a dashboard that increased management oversight and led to an improvement in proactive policy adjustments.• Provided training to managers and HR representatives on leave policies, increasing compliance knowledge and ensuring consistent application across the organization. Analysed leave data to identify cost-saving opportunities, leading to a reduction in leave-related expenses through improved resource allocation.

Mumbai, Maharashtra, India

• Developed and executed innovative sourcing strategies to attract passive candidates, leading to an increase in qualified applicant pools.• Collaborated with hiring managers to understand specific role requirements and develop tailored job descriptions.• Utilized social media platforms and professional networks to engage with potential candidates and promote employer branding.• Conducted comprehensive candidate screenings, providing detailed assessments to hiring managers.• Assisted in the full recruitment lifecycle, including job postings, resume screening, and scheduling interviews.• Managed candidate communication, ensuring a positive experience throughout the recruitment process.• Analyzed recruitment metrics to identify areas for improvement, resulting in a reduction in time-to-fill.

Mumbai, Maharashtra, India

• Prepared Market Intelligence on new/niche technologies and utilized the same to drive the demand and supply on IT skills. • Conducted market analysis & prepared market intelligence reports on various technologies.• Expertise in IT Recruitment and Sourcing, Scheduling Interviews, Lateral Hiring and Niche Skills Hiring. Prepared Salary Threshold MI & Talend Flow Analysis. • Proficient in Screening profiles using talent portals like Naukri, Monster, IIM Jobs, Belong, LinkedIn, etc. along with Stack Overflow, GitHub, Sniper AI tool and employee referral.

Mumbai, Maharashtra, India

• Supported the recruitment process by scheduling interviews, coordinating candidate assessments, and facilitating communication between candidates and hiring managers to ensure a smooth experience.• Managed job postings across multiple platforms and screened incoming applications to identify qualified candidates for various open positions. • Conducted initial phone screenings to evaluate candidate qualifications, availability, and interest in job opportunities.• Maintained accurate and up-to-date records in the applicant tracking system (ATS), generating recruitment reports to monitor metrics and performance for a diverse array of positions.

Master Of Management Studies - Canadian Equivalency To Master'S Degree In Hrm - Wes Certified, Human Resources Management

Bachelor Of Management Studies - Canadian Equivalency To Bachelor Degree - Wes Certified, Business Administration And Management, General