Peter Allen Email & Phone Number

Sacramento, California Area

Kiefer Consulting is a Microsoft Managed Partner with deep-expertise in Office 365, SharePoint, Power BI, and workflow solutions. Kiefer Consulting is recognized as the leading provider of online solutions for the State of California. Headquartered in Folsom, California, we provide a unique blend of talented team members with on-site collaboration that fosters teamwork and delivers results. SJECCD - http://www.sjeccd.edu/Technical lead to develop four SharePoint 2013 internet sites. Solution included information architecture, content rollup, and content management.CalPERS - https://www.calvet.ca.gov/Technical lead to develop SharePoint 2013 internet site. Solution included information architecture, content rollup, content management, and user profile integration with filtering content. CalGuard - http://www.calguard.ca.gov/Technical lead to develop SharePoint 2013 internet site. Solution included information architecture, content rollup, and content management.VanirDesign and implemented a project management system for construction projects. Solution included information architecture, content rollup, BI, and charting.DealerTrack Design and implemented a vehicle tracking system to be utilized by multiple automotive venders.

BitsOfSharePoint Consulting LLC is focused on maximizing Microsoft SharePoint for your business processes, project communication and collaboration, content and document management, Training, and intranet/extranet needs. We focus on developing solutions that harnesses the rich capabilities SharePoint to improve your business processes, access to critical information and communication/collaboration methodologies.

-- HealthCare --Increase enrollment of the hardest to reachIncreased enrollment for Unable to Reach by 200%. Decreased per enrollment cost by 43%. Increased speed to enrollment from 3 weeks to 1 week. Program cost was 25% of first month's revenues gained.Product To Market (PTM) ProcessStreamlined process from 13 to 24 months to 3 to 6 month time frame. Implemented a central SharePoint site to manage and report the progress on all PTM projects. Integrated the new process maps with the PTM site to provide clear document of ownership and steps to follow.Business Planning Counsel (BPC)Supported the development of the BPC to provide clear process for managing company wide projects and communicating priorities. Increased transparency throughout the organization on the importance and progress of critical projects.Project Management Office (PMO)Supported the development of a centralized project management site. Created a central project site with a dashboard, project management tools and reporting features through SharePoint.Direct To Consumer (DTC)Exploratory enterprise to evaluate selling LifeMasters Services directly to the consumer market. Surveyed an extensive population of online diabetics to understand what services they would pay for. Results of survey identified opportunities that did not fit the core services that LifeMasters offered.-- SharePoint --PTM ProcessImplemented a central SharePoint site to manage and report the progress on all PTM projects. Integrated the new process maps with the PTM site to provide clear document of ownership and steps to follow.Business Planning Counsel (BPC) Developed a centralized site in SharePoint to track all project requests. PMOCreated a central project site with a dashboard, project management tools and reporting features through SharePoint. Site incorporated projects from different location across the SharePoint implementation.

-- HealthCare --Redesign of contracting ProcessReviewed previous contract and implementation to identify issues. Implemented changes to address all issues and redesigned the process to provide required adherence.Extensive rewrite of contract templateReviewed existing contracts to identify critical areas in need of improvement. Implemented changes with a company wide review prior to finalization.Redesign of Statement of Work (SOW)Interviewed key members throughout the organization to identify gaps in the SOW. Implemented the new SOW and trained employees across organization.Increased Client Compliance Created a central site to manage and view all critical operational and clinical measures. Implemented an internal communication process to provide a consistent view of client health, providing insight to areas that required attention.-- SharePoint --Redesign of contracting ProcessDeveloped a central location where contracting process and documentation is housed. Integrated selection of process with displaying the appropriate documentation. Increased Client Compliance Created a central site to manage and view all critical operational and clinical measures. Each client displayed a dashboard driven by a central list. Each Dashboard had graphical representation of results.Company On-boarding SiteCreated a multimedia site in SharePoint to house all WebEx recorded presentations. Organized site to to deliver the right video based on the employees requirements; new hire, clinical, operational, etc. Manged the Migration of SharePoint 2003 to 2007Manage the migration of several divisions. Developed QA process to ensure an accurate migration.

-- HealthCare --Increased Client Satisfaction Increased Client satisfaction from 75% to 80%. Implemented a client issue tracking system using SharePoint. Standardized how client requests are managed and communicated internally/externally Developed Client Integration Manager RoleDeveloped new department to manage client activities internally. Hired and managed the team working with Account Executives (AE). Result: Increased the number of clients an AE manages and reduced overall cost for managing accounts.MHS ProgramImproved enrollment from 38% to 51% . Reduced the cost per enrollment by 36%.-- SharePoint --Increased Client Satisfaction Implemented a client issue tracking system using SharePoint. Implemented internal/external reports for client issue tracking. Incorporated automated notification of issues requiring attention. Standardized how client requests are managed and communicated internally/externally

-- HealthCare --CMS Demonstration ProjectImplemented in-person enrollment and engagement process in Florida. Oversaw process for coordination the field work with telephonic call center operations. Increased penetration into the population by 20%. Implemented technology (laptops and software) to better manage member engagement in the program. Improved program adherence and member outcomes. Complete documentation of Enrollment and Engagement ProcessLead the documentation of the complete enrollment and engagement process. Coordinated all efforts to capture the process from Subject Matter Experts (SME). Outlined process standards to use for documentation. Simulated changes to processes to identify efficiency.Utilized the iGrafx simulation engine to test process changes prior to implementation. Allowed the company to evaluate the impact proposed changes would make to the process, which decreased unnecessary rework.-- SharePoint --Operational Projects and Issues Central (OPICentral) SiteImplemented a centralized site for Operations to manage Projects and Issues requests. Integrated documents and tracking list.

-- HealthCare --Implement Standard MethodologiesDMAIC – Implemented a standard methodology to manage and evaluate results (http://en.wikipedia.org/wiki/Six_Sigma). Volere – Implemented a standard methodology to capture and communicate business requirements (http://www.volere.co.uk/). Standard Business Requirements – Revised the business requirements to be inline with Volere and DMAIC methodologies. Identify and implement a standard BPMN process toolIdentified critical requirements for a BPMN tool. Evaluated and made recommendations on proposed BPMN tools. Implemented iGrafx tool to members.Data Enrichment ProcessIdentified low member contact rate due to incorrect phone numbers. Evaluated and implemented a data enrichment process and a vendor that increased correct numbers to over 75%. Negotiated contract with vendor to receive the most favorable pricing.-- SharePoint --Implement Process Improvement Project SiteCreated a centralized site to manage and communicate the progress of all process improvement projects in SharePoint 2003

Oversaw the strategic relationships needed to start the Omnistruct venture. Developed and built the foundation for all business partnerships, service offerings, customer relations, support services and IT infrastructure.

Oversaw the development and managed the development of new services and the creation of new accounts and the development of strategic partnerships.

Sold and listed yachts ranging from 10 feet to over 50 feet.

Oversaw Operations and Customer Relations departments. Provided leadership that ensured organization, structure and processes were running smoothly, continually evaluating the organizations objectives and customer expectations. Ensured that operations were generating new efficiencies, customer retention exceeded company standards and continually evaluated new ways to increase customer retention.

Expanded the department to cover the entire East and West Coast regions. Reengineered the department to handle a broader scope of areas and services.

Developed the Client Service group for Verio from the ground up. Provided the Client Services to the West Coast region

Oversaw the complete operations of NSNet. Managed the Sales, Support, and Billing departments.

Bs, Human Development

Bs, Human Development