Dynamic and results-oriented Learning Consultant with a strong background in driving the design, development, and delivery of impactful training programs. Skilled in ensuring curriculum accuracy, selecting optimal training methods, and guiding learners using adult learning principles. Extensive experience collaborating with both new hires and existing staff, facilitating their skills and knowledge development to excel in their respective roles.

An insightful and collaborative professional with a proven record of success investigating and analyzing issues that enable optimized solutions to be defined and implemented. A natural detective who asks good questions, analyzes implications, and maps potential solutions for consideration. Leverages innate people skills in collaborative efforts. Strong background working with all levels of management.

• Subject matter expert on calculating refunds and processing them. Was asked to have colleagues shadow me to learn the efficient way to handle the situation.• As our Unit Based Team (Level 5) Co-Lead, team developed a system that tagged unnecessary requests/calls and reported that data back to Member Services Contact Center (MSCC); MSCC used this as a training tool and unnecessary calls dropped significantly.• As a result of the introduction of the Affordable Care Act, assisted Kaiser Permanente Individual and Family to reduce a six-month back-log to one month in a surprisingly short period of time.