Pam Macdonald

Pam Macdonald Email and Phone Number

-Senior Business Analyst - Intake and Customer Care Operations @ ESIS, Inc.
Lynn, MA, US
Pam Macdonald's Location
Lynn, Massachusetts, United States, United States
Pam Macdonald's Contact Details

Pam Macdonald work email

Pam Macdonald personal email

n/a
About Pam Macdonald

Client Services Manager bringing extensive call center experience in inbound, outbound and blended environments. Strength in training and development, client relations and problem solving. 25+ years in the Customer Service and Insurance industries crossing many facets of the industry.

Pam Macdonald's Current Company Details
ESIS, Inc.

Esis, Inc.

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-Senior Business Analyst - Intake and Customer Care Operations
Lynn, MA, US
Website:
esis.com
Employees:
1363
Pam Macdonald Work Experience Details
  • Esis, Inc.
    -Senior Business Analyst - Intake And Customer Care Operations
    Esis, Inc.
    Lynn, Ma, Us
    View
  • Esis, Inc.
    -Business Analyst - Intake And Customer Care Operations
    Esis, Inc. Oct 2015 - Present
    Ma Work From Home
    Proactively manages business relationship with ESIS vendor/partners for intake services.
    View
  • Innovation Group North America
    Client Services Manager
    Innovation Group North America Jul 2004 - Oct 2015
    Innovation First Notice
    Manage the relationship between IFN and our customers.
    View
  • Innovation First Notice (Formerly First Notice Systems)
    Account Coordinator
    Innovation First Notice (Formerly First Notice Systems) 2004 - 2007
    Newton, Ma
  • Innovation First Notice (Formerly First Notice Systems)
    Call Center Operations
    Innovation First Notice (Formerly First Notice Systems) Dec 1991 - 2004
    Cross Country Group

Pam Macdonald Skills

Insurance Account Management Claims Management Customer Service Property And Casualty Insurance Outsourcing Business Analysis Crm Customer Satisfaction Risk Management Commercial Insurance Process Improvement Solution Selling Management Training Call Centers Business Process Improvement Contact Centers Reporting And Analysis Time Management Vendor Management General Insurance Professional Services Team Leadership Customer Relationship Management Avaya Technologies Quality Assurance Problem Solving Microsoft Office Microsoft Excel Micro Leadership Team Building Claim Workers Compensation Project Management Strategic Planning

Pam Macdonald Education Details

  • Revere High School
    Revere High School
    Regular/General High School/Secondary Diploma Program

Frequently Asked Questions about Pam Macdonald

What company does Pam Macdonald work for?

Pam Macdonald works for Esis, Inc.

What is Pam Macdonald's role at the current company?

Pam Macdonald's current role is -Senior Business Analyst - Intake and Customer Care Operations.

What is Pam Macdonald's email address?

Pam Macdonald's email address is pa****@****sis.com

What schools did Pam Macdonald attend?

Pam Macdonald attended Revere High School.

What are some of Pam Macdonald's interests?

Pam Macdonald has interest in Education.

What skills is Pam Macdonald known for?

Pam Macdonald has skills like Insurance, Account Management, Claims Management, Customer Service, Property And Casualty Insurance, Outsourcing, Business Analysis, Crm, Customer Satisfaction, Risk Management, Commercial Insurance, Process Improvement.

Who are Pam Macdonald's colleagues?

Pam Macdonald's colleagues are Leigh Selby, Hetal Esis, Ralph Spano, Irene Dmochowski, Melissa Howell, Nancy Morrow, Holly Drake.

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