Pamela O. Email & Phone Number

Dennis, Ma, Us

Dennis, Ma, Us

Chatham, Massachusetts, United States

Primary PBX Operator for Five Star Resort located on the prestigious grounds of Chatham Bars Inn. I handle everything from check-ins, check-outs, housekeeping, maintenance/engineering communication, monitoring OpenTable for availability, Bell and Valet requests, IT issues, and simply working with various other departments to facilitate guests requests and everything else between. Heavy interaction with both incoming, present, and outgoing guests.

South Yarmouth, Massachusetts, United States

Primary Duties:- Assist with the management of group room blocks, rooming lists, client notification of key dates such as cut-off or payment schedule deadlines, group resumes, event orders and BEO's, billing details, and other integral administrative aspects of the booking or execution of groups and events.- Input leisure rate plans into Maestro and assist with iHotelier bookings.Responsibilities: SalesRespond in a quick, timely, and professional manner to all internal and external customers.Be proficient in all resort sales systems (i.e. Maestro, iHotelier, AIRBNB, etc.)Work diligently to complete assigned tasks and responsibilities. Including but not limited to: assisting with or the management of room blocks, rooming lists, client notification of key dates such as cut-off or payment schedule deadlines, group resumes, event orders and BEO's, billing details, and other integral administrative aspects of the booking or execution of groups and events).-Be knowledgeable of hotel's food and beverage products, pricing, presentation, function space, audio visual, and any other details related to group and event success.-Ensure familiarity with company policy and procedure and explain accurately to group contacts including advance deposit and cancellation.Responsibilities: Revenue Management- Complete Maestro (property management system - PMS) training- Maintain, manage and respond to all AirBnB requests, bookings and follow up.- Be knowledgeable of resort(s) features, services, hours of operation, room types and layouts, rates, packages and promotions & specials.- Ensures all rate plans are accurately entered into PMS system.- Support Revenue Manager with basic entry functions in the CRS to include rates, promotions, or packages.- Foster and promote a cooperative working climate, maximizing productivity, safe environment, and employee morale.- Performs any other job-related duty assigned by supervisor.

Hyannis, Massachusetts

Manage and coordinate all details for meetings and conferences turned over by the Sales Department to the Conference Department. Groups range anywhere from 12 - 1,000+ people. Monitor all contractual agreements pertaining to group room blocks and meeting space, food and beverage requirements, A/V requirements, oversee room set-ups to ensure they have been set correctly, draw up floor plans if needed. Communicate all pertinent information via BEOs utilizing Delphi for each hotel department so staff knows what is expected of them to ensure a smooth event. Monitor group while they are in-house to ensure that the client's requirements are being handled as requested several times a day. Upon departure, meet with client for bill review. On occasion, assist the kitchen for plate-up or help set dining rooms when larger groups are in-house. Additional duties include help with meeting room set-up, Site Visits, and Manager on Duty for the night-shift making sure hotel property is secure and safe at night.Additional:-Capable of working in both an independent and team-oriented, collaborative environment.-Working knowledge of meeting room set up, the ability to draw up floor plans, and booking room space.-Ability to control schedules/timelines and overall action items.-Provide excellent customer service utilizing effective written and verbal communication skills.-Proficiency with PC, MAC, and Delphi.-Highly motivated, detail-oriented self-starter with exceptional time management and organizational skills.-Able to manage multiple priorities in a fast-paced, high-pressure environment while maintaining accuracy and a good attitude.- TIPS certified through 10/2022.

Various Locations Throughout Cape Cod

Helped increase brand awareness and sales of a particular product at special events and various package stores throughout the year. It was a fun, part-time job as I enjoy talking with people! TIPS certified through end of 2022.

Woods Hole

• Administrative support for Facilities, Plant Operations, Grounds & Transportation, and Custodial.• Administer payments for all incoming bills and invoices. Process purchase orders.• Attend and take minutes for both Health and Safety and Incident Management Team. Prepare agendas for meetings. Schedule meetings and manage calendars.• Monitor and track all utility usage for Lab.• Manage fleet of 40 vehicles which includes processing yearly registrations, insurance renewals, and process claims. Oversee 20 boats which includes registration, claims, and insurance.• Frequently interact with contractors, vendors, and the general public.• Reconcile invoices for all liquor purchases as well as conduct liquor inventory each month.• Track monthly commission checks/invoices for all events held on campus.

Woods Hole, Ma

• Handle public inquiries and coordinate campus tours.• Assist with organization of events including ticket sales for various events including summer concert and lectures; publicize various events and staffing of fund-raising events.• Proofread publications, photograph special events, create fliers using InDesign to promote lectures and special events.• Reconciliation of credit cards monthly. Process travel reimbursements.• Maintain website.• Assist summer club activities and train incoming summer interns and volunteer tour guides.• Attend several trade shows around the country as well as local community outreach.

Woods Hole, Ma

• Coordinate with conference groups for all meeting and event requests for both internal and external clients. Oversee event happenings and act quickly to resolve problems.• Work closely with catering for all meal planning.• Schedule meeting rooms, meals and other food/beverage related needs, AV equipment and other technological requirements including room setups.• Manage all event operations by working closely with Apparatus, IT, Housekeeping, Custodial, and Food Service. Prepare agendas for each department.• Work with Coordinator of Housing to schedule guest lodging.• Provide administrative support for conferences/events.• Oversee all registration processes and travel reimbursements.• Oversee preparation of room keys, parking, and check in/check out process.

Mashpee, Ma

· Maintained contracts & contractual obligations · Ordered materials for show & booth display · Maintained budget · Responsible for shipping exhibit · Attended trade shows around the country yearly· Ensured dealers & manufacturers had plenty of promotional materials · Arranged travel for Sales & Marketing Department MISCELLANEOUS:· Helped produce marketing materials & mailings for new & updated product information · Ordered & maintained company promotional materials for customers, reps and OEM's· Maintained company's web site with current press releases, brochures, sell sheets, new product releases on a weekly basis to ensure the most up-to-date information was available to the customer. · Proofread all marketing materials.· Acted as a liaison with C-MAP's other companies in Italy, Australia, Poland, and Norway ADDITIONAL:- Administrative Assistant to VP & General Manager