Pam Ramirez Email & Phone Number

Dallas, Tx

Managed transactional flow of electric data interchange transactions between ERCOT & Oncor, ensuring successful population in CIS and the success flow back to ERCOT in an EDI format once completed. Managed process of meeting or exceeding ERCOT and PUCT protocol goals monthly/annually. Responsible for managing impact of changes to Texas SET, Customer Protection Rules, and any Market outage or issue affecting Regtration. Escalation point for resolving Registration issues with Market participants.

Dallas, Texas

Planned, built, staffed and successfully operated the Distribution Contact Center (post deregulation) with two additional Managers. Specifically managed functions that interacted with municipalities in the release of electrical inspections; and another group that assisted Oncor's Relationship Managers in rsolving issues and discussing processes with Market Competitive Retailers. .