Pam Rogers Email and Phone Number

As part of my job duties, I conducted thorough analysis of key metrics to enhance ARU processes tailored to patient and family needs. I developed therapy centered clinical education resources to drive evidence-based practice.Moreover, I prepared for CARF surveys through rigorous gap analysis and mock surveys, ensuring compliance and readiness.Additionally, I created comprehensive training materials on CMS industry updates and conducted training sessions for rehab teams. Also, I… Show more As part of my job duties, I conducted thorough analysis of key metrics to enhance ARU processes tailored to patient and family needs. I developed therapy centered clinical education resources to drive evidence-based practice.Moreover, I prepared for CARF surveys through rigorous gap analysis and mock surveys, ensuring compliance and readiness.Additionally, I created comprehensive training materials on CMS industry updates and conducted training sessions for rehab teams. Also, I presented quality action items and industry updates in quarterly partnership reviews.Furthermore, I facilitated seamless transitions for new business units within the Kindred system.Lastly, I led mentoring sessions for new hires, enhancing their skills and knowledge relating to healthcare and quality.Key Contributions:• Improved quality outcomes and satisfaction for 23 Acute Rehab Units (ARU).• Attained Program Evaluation Model (PEM) scoring by 70th percentile for all programs, with seven programs achieving above 80th percentile.- Implemented a project to determine therapists' role in reducing acute care transfers.• Facilitated successful openings of new units with all new Program Directors retaining more than 2 years.- Heightened awareness of interdisciplinary scoring and higher case mix index (CMI) 88% of the time.• Exceeded financial and quality metric targets for customer contracts about 80% of the time.• Adapted quickly to new EMR systems, such as UDS ProDoc, and trained therapy and nursing staff effectively.• Conducted documentation audits, resulting in mitigated risks of denials for therapists. Show less

I managed day to day operations and customer satisfaction with Physical, Occupational and Speech therapy contracts in Long Term Acute Hospitals. I coached and mentored Program Directors in business acumen, clinical outcomes, customer service, compliance and employee engagement to meet clinical targets, financial budgets and customer/employee retention. I supported annual budget planning.Key Contributions:• Exceeded customer expectations, clinical outcomes, and operational multimillion… Show more I managed day to day operations and customer satisfaction with Physical, Occupational and Speech therapy contracts in Long Term Acute Hospitals. I coached and mentored Program Directors in business acumen, clinical outcomes, customer service, compliance and employee engagement to meet clinical targets, financial budgets and customer/employee retention. I supported annual budget planning.Key Contributions:• Exceeded customer expectations, clinical outcomes, and operational multimillion dollar budgets managing 19 therapy contracts in Long Term Acute Care Hospitals.• Optimized therapy program productivity through daily communication protocols with Directors of Rehab and conducting thorough reviews of daily interaction reports. Show less

I led therapy teams in over 10 skilled nursing facilities, including coordinating staffing and developing processes to improve patient service delivery.Additionally, I defined KPIs to measure staff performance and ensured alignment with organizational objectives.Key Contributions:• Focused on LTC patient access to therapy services through quarterly screening.

During my time here, I led entire operational facets within healthcare facilities, including coordinating workflow and developing policies to improve patient service delivery.Additionally, I defined KPIs to measure staff performance and ensured alignment with organizational objectives.Further, I actively participated in an integrated market team to elevate market referrals and patient clinical outcomes.Key Contributions:• Optimized therapy program productivity through daily… Show more During my time here, I led entire operational facets within healthcare facilities, including coordinating workflow and developing policies to improve patient service delivery.Additionally, I defined KPIs to measure staff performance and ensured alignment with organizational objectives.Further, I actively participated in an integrated market team to elevate market referrals and patient clinical outcomes.Key Contributions:• Optimized therapy program productivity through daily communication protocols with Directors of Rehab and conducting thorough reviews of daily interaction reports.• Developed a comprehensive template for new Directors of Rehabilitation, resulting in reduced stress during onboarding, increased retention rates, and streamlined orientation for Assistant Directors of Rehabilitation.• Expanded management responsibilities to 24 contracts with multimillion dollar P&L across diverse post-acute care settings.• Attained corporate financial objectives and quarterly operational targets 85%, while providing comprehensive staff education on CMS regulations, Medicare B coding/billing, and therapist efficiency.• Played a key role as a member of the Colorado integrated marketing team, focusing on improving patient outcomes and establishing cohesive communication within the post-acute care continuum. Show less

I started as Part time PT with a promotion to Rehab Director then Area Director. I managed 3 skilled nursing facilities with 25 full time professional staff members including staffing, scheduling, and annual performance reviews. I was responsible for meeting monthly operational goals and securing key contacts for new business development. I completed implementation and training of therapy documentation/billing software. I supervised home health visits and documentation for Simply Staffing, LLC.

Taught a variety of classes including ski conditioning, interval training, spin and Les Mills programs.