Pam Smith Email & Phone Number

Ann Arbor, Mi, Us

United States

As a Paralegal Manager at Flare, a non-traditional, start-up, law firm focused on family law, immigration, and employment law, I led a dynamic team of fully remote paralegals. My role centered on driving operational excellence, ensuring compliance with legal and ethical standards while fostering a collaborative team environment. Being a start up, I played a pivotal role in the establishment and growth of the Paralegal Services Division. Team Leadership: Supervised, motivated, and mentored a fully remote paralegal team, ensuring productivity, adherence to legal standards, and fostering a positive work environment. Oversaw daily operations, established and monitored key performance indicators (KPIs), and conducted regular performance evaluations.Process Improvement: Identified workflow inefficiencies and introduced strategies to optimize productivity. Authored and implemented departmental Standard Operating Procedures (SOPs) and best practices, improving overall operational effectiveness.Collaboration & Communication: Facilitated cross-departmental meetings to improve collaboration between the paralegal team, clients, managing attorneys, co-counsel, and other key stakeholders. Promoted proactive communication for seamless case management.Conflict & Escalation Management: Managed client escalations, legal threats, and conflicts of interest with swift resolution in compliance with company policies. Collaborated with the Compliance Team and Managing Attorneys to resolve escalated legal threats and address Conflict of Interest issues.Compliance: Partnered with the Compliance Team and Managing Attorneys to manage incoming bar and legal threat escalations. Ensured compliance in client engagements, particularly around conflict of interest protocols.Legal Education: Produced a podcast simplifying complex legal topics to educate clients and the general public, promoting a broader understanding of legal concepts.

Jacksonville, Florida Area

Employment & Litigation Management: Collaborated with HR, compliance, and risk management to address employment, human resources, and corporate legal matters. Partnered on employee-related issues, assisting in resolution and ensuring proper escalation.Legal System Administration: Administered the Tracker legal billing/matter management platform, overseeing its implementation, customization, and compliance. Delivered comprehensive training on the system and managed all legal billing functions, including the accrual process.Litigation Support: Directed the issuance of litigation holds and ensured compliance with ESI preservation. Prepared litigation summary reports, preservation logs, and settlement documents. Worked closely with outside counsel on case management and strategy, managing all phases of litigation from initial investigation to discovery and case resolution.EEOC & Agency Investigations: Investigated and prepared Position Statements for EEOC charges, achieving above-average success in favorable resolutions. Responded to attorney demand letters, subpoenas, records requests, and agency audits. Developed EEOC training materials in compliance with federal and state mandates.Corporate & Legal Policy Development: Assisted in the evaluation and revision of company policies, working cross-functionally to ensure compliance with legal requirements. Collaborated with IT and external forensics teams for legal matters requiring technical expertise. Managed legal hold records, business associate agreements, and other essential legal documents.Ethics Hotline Monitoring: Monitored and addressed complaints submitted through the company’s Ethics Hotline. Ensured legal compliance in managing potential conflicts and escalated issues appropriately.Immigration Case Coordination: Managed intake and consultation on immigration inquiries, coordinating with Canadian subsidiaries and outside counsel to determine appropriate next steps.

Jacksonville, Florida

Executive Legal Support: Delivered comprehensive legal administrative support to the Senior Counsel of Litigation Management, along with special projects for the Departmental VP, Deputy General Counsel, and Division SVP, General Counsel, and Corporate Secretary.Scheduling & Coordination: Managed extensive scheduling for business meetings, depositions, witness interviews, mediations, trials, travel, webinars, workshops, and departmental events. Ensured the timely coordination of all legal proceedings and logistical details.Litigation Case Management: Handled intake and processing of new lawsuits, maintained legal documents, and prepared necessary correspondence. Managed legal hold records, business associate agreements, and other essential legal documents.Legal Billing Administration: Administered the legal billing process, including research and resolution of billing inquiries. Supported the legal team’s billing and reporting needs, prepared weekly accounts payable extracts, and managed quarterly reconciliation reports.Database Administration: Served as the DBA for ProLaw, leading the system’s implementation as a project lead. Developed and delivered training materials for both internal and external users, ensuring data integrity and accuracy. Created and maintained custom reports and updated standard operating procedures to meet business needs.Dashboard & Litigation Reporting: Managed the content and reporting of litigation matters on the Legal Dashboard, ensuring accurate and up-to-date information was accessible to stakeholders.Workgroup Participation & Diversity Initiatives: Participated in numerous workgroups, including serving as a board member for an Employee Resource Group (ERG), contributing to diversity and inclusion initiatives.

Jacksonville, Florida, United States

In this role, I supported multiple attorneys in all aspects of case preparation, litigation, and trial work. My responsibilities spanned legal document preparation, research, and coordination of complex legal processes. I played a key role in creating efficiencies within the department by streamlining workflows and enhancing overall productivity.Legal Document Preparation: Prepared and formatted various legal documents, including pleadings, discovery, case analysis spreadsheets, correspondence, presentations, exhibits, and reports to support case development and strategy.Research & Case Support: Conducted in-depth case-related research to assist attorneys in building a strong defense. Collaborated with the legal team to review and analyze case materials.Medical Record Review: Partnered with in-house nursing staff to review medical records, preparing detailed chronologies and summaries that contributed to case assessments and trial preparation.Trial Preparation: Assisted in trial preparation by organizing materials, exhibits, and witness files. Coordinated logistics for hearings, depositions, witness interviews, mediations, and trials, ensuring smooth and timely execution of legal proceedings.Event & Meeting Coordination: Planned and facilitated meetings, depositions, witness interviews, interdepartmental meetings, team-building workshops, and legal events to ensure alignment among all stakeholders.Process Improvement: Identified inefficiencies in the workload and introduced process improvements, resulting in a more efficient and productive work environment for the legal team.

Jacksonville, Florida, United States

In my role at UF Health Jacksonville’s Office of Risk Management, I provided essential support to a team of attorneys and risk managers handling medical malpractice and general liability claims. My responsibilities included intake coordination, investigations, document preparation, and managing administrative operations, ensuring smooth office functioning and compliance with legal requirements.Intake Coordination & Case Management: Managed intake for all incoming incident and claims calls, preparing comprehensive initial summary reports.Medical Record Review: Prepared detailed chronologies and summaries of medical records to support legal teams in medical malpractice cases.Investigations & Reporting: Conducted preliminary investigations for general liability claims, presenting findings and recommendations to the Risk Manager.Legal & Medical Research: Researched and compiled data for discovery requests, medical research, and legal projects to support ongoing cases.Document Preparation: Drafted correspondence, reports, presentations, and billing requests. Managed attorney calendars and coordinated legal proceedings.Event Coordination: Organized and attended depositions, mediations, investigations, workshops, and seminars, ensuring efficient scheduling and preparation.Administrative Leadership: Led the hiring, training, and management of administrative staff, ensuring high performance and operational efficiency.

Doctor Of Law - Jd

Legal Studies