Pam Axelson Email & Phone Number

Charlotte Metro

Evansville, Indiana, United States

Client Services Operations Director March 2020-PresentOversee internal client services operations to manage workflows, develop strategy and improvements, as well as troubleshoot client facing issues. I have developed SOPs for our department and this is an ongoing project.I was on the team to present a business proposition for a new line of business for a.

Bloomington, Indiana Area

Provide leadership in all areas of the Sales Organization. Manage all escalated issues, refunds, and content evaluation issues. The direct impact to the business with a 3 person unit is over $500,000 per month.-Employee of the Month April 2019

Lake Havasu City, AZ

I am a hands-on organizational Site Director for the 4th largest cable, data, and phone provider in the United States, now Altice USA.As Call Center Site Director, I hold full leadership responsibility over all call center operations and facility requirements to provide enterprise-wide organizational support while maintaining a world-class customer.

Sioux Falls, South Dakota Area

As Customer Care Center Manager, I oversaw B2B Technical Support Department for Sonifi Solutions — the leading entertainment solution provider to the hospitality industry and medical facilities. My responsibilities included leading all scheduling, system reporting, process and procedure creation, and training for the Contact Center.I was Instrumental in.

Sioux Falls, South Dakota Area

As Call Center Manager, I led the management of Knology's Billing, Business Customer Service, and Service Delivery Departments comprised of 3 Supervisors, 2 Lead Representatives, and 50+ Staff Personnel.Successfully managing and inspiring our teams, my efforts led to increasing all call center workflow performance indicators to exceptional levels while.

Sioux Falls, South Dakota Area

As Unit Manager, I supported the Director of Operations in facilitating the achievement of performance goals and ensuring that all quality standards were met. In support of business initiatives, I worked intimately with the company's other operational groups, including Outbound Collections, Inbound Collections and Customer Service.

Sioux Falls, South Dakota Area

As Operations Manager, I led four operational departments with more than 150 employees for one of the largest midwest regional providers of Cable, Internet, and Telephone services.Overseeing key functional areas, I drove Internet Support, Telephone Support, Inbound Residential Sales, and the company’s Customer Service Center retail locations.I also played.