Pam Brisley Email & Phone Number

Florence, Kentucky, United States

Government contract position working in Supply Chain logistics with vendors (SAP).

Cincinnati, Ohio, United States

• Resolved backlog of over 100+ Purchase Order shipments for a top customer within weeks.• Established and maintain strong relationships with RHI sales representatives and customer contacts fostering open communication and resolving any issues to ensure a smooth supply chain.• Utilized SAP to generate Sales Orders and Supplier Invoices for US and Canadian customers.• Tracked purchase orders, inventory patterns, ship-to-receipt confirmations, and invoicing via daily report to management.• Coordinated logistics with warehouse teams to streamline customer shipping processes and delivery timing, setting expectations with customers regarding product availability.• Created ongoing instruction documents for more than 20+ SAP procurement, Ariba, and supplier portal processes where none previously existed.

• Honed animal nutrition expertise to create a committed base of clientele. • Built new business territory from $0 to five-figure monthly revenue.• Consistently kept customer satisfaction level high as evidenced by Google ratings.• Managed and reconciled monthly financials via QuickBooks (self-taught).

Mason, Oh

• Analyzed consumer complaints in Salesforce, cultivating recommendations based on decision matrix, and presented cases to the Lead Team to certify calibration of case handling. • Reduced touch points increasing capacity and resource availability for Plant contacts through central closure of cases deemed invalid or were known issues.• Instituted Salesforce Risk mitigation upgrade solution for Dangerous Product consumer return shipping. Ensured compliance with DOT shipping regulations and standards by merging SF and SAP global dangerous product data.• Led design and delivery reporting for consumer complaint product return Lab pilot, securing Lab expansion approval in February 2015. Developed consumer product return Best in Class (BIC) Salesforce processes for official SOP documents later utilized for cross-category reapplication.

Cincinnati, Ohio Area

• Owned reporting, training, and system upgrade recommendations for the Global Employee Incident Management system (Archer). • Prioritized reports detailing delinquent investigation cases to Process Leaders and Senior Management to compel expeditious resolution resulting in 40% case closure within 60 days of assignment start. • Created and deployed best-in-class Archer system practices to global HR advisors/communicators detailing necessary documentation to ensure proper case handling. - Tailored user training for specific audiences to foster system understanding and compliance. Help Desk/First Point of Contact for system issues across 600+ users. Identified system improvements based on client feedback, worked with IT to implement changes and communicated to all User groups. • Responsible for SharePoint Administrator for Worldwide Business Conduct Manual site executing necessary global policy change information.• Ascertained critical metrics and produced Global QA Risk Assessment quarterly reports for discussion of trends, risks by country/region, incident types increasing over time, etc. • Measured all data vs. substantiated resolutions to isolate true risk for inclusion in the FYE update to the P&G Board. Initiated monthly QA Scorecard to highlight successes and opportunity areas for implementing corrective measures.• Project manager for the inaugural edition of Global Ethics & Compliance web page presence on www.pg.com public site. Established scope planning, schedule development, budget, and cost control with vendors. Designed web page, and crafted page content. Launched web page 2 weeks ahead of schedule.

Cincinnati, Ohio

• Served as the leader for Global Salesforce Crisis reporting and dashboards tracking consumer complaint comments across 26 countries for measures such as number of comments, contacts, data by country and region, consumer health effects data, etc. • Devised and managed client self-service FAQ Help for Consumer Pulse (CP) Brand media users on the SharePoint platform. o Authored content and populated a one-stop client resource for Consumer Pulse that included: 100+ FAQs, Training resources, a Service Add-on calculator for optional items, How-to docs and videos, etc. - Directed CP 2.0 dashboard redesign to enhance navigational ease, incorporate vendor Brand summaries, and link to the Help site for instant access. Executed format across 77 sites. • Built project dashboards as a template for Crisis issues going forward due to the complexity, and number of countries Involved globally. - Automated daily distribution of dashboard snapshots to the Crisis team, with supervision pulse checks and modifications to reports as crisis dynamics changed globally. Escalated results to the Brand Building Organizations to drive clarity via social media and Brand websites.• Structured and reconciled a $7MM budget for Brand clientele.

Cincinnati, Oh

Cincinnati, Oh

• Extensive quantitative data and qualitative consumer focus group expertise in study design, analysis, and presentation of results to key decision-makers. Category focus areas included: Upstream non-P&G, Home Care brands, NA Ethnic Consumers, NA Dollar and Drug retailers, and Qualitative Market Research Study Innovation Lab owner. • Devised Action Plans, project methodologies, and complex questionnaires, summarized, then presented results encompassing multiple data sources fostering validity. • Operated from a fiscally conservative position to answer key business questions utilizing internal/external sources vs. deploying new research. • Served as key liaison with research vendors including final project specs, and financial negotiations.