Pam Diamond Email & Phone Number

Michigan, United States

Accelerated career progression mastering the healthcare industry and hiring practices, achieving promotion to Recruiter 2 within 6 months and advancing to Senior Recruiter within 1 year; managed and expanded a high-value book of business generating $250-300K in monthly revenue.• Increased employee placement and retention success developing a streamlined recruiting strategy, placing 100+ healthcare professionals (RNs, LPNs, CNAs, SLPs, School Psychologists) across long-term care, skilled nursing, hospital, clinic, and educational settings.• Reduced time-to-hire optimizing the full hiring process and improving the candidate experience leveraging ATS software to source viable candidates streamlining the interview, credentialing, and onboarding processes for faster placements.• Cultivated a robust candidate pipeline through daily prospecting, maintaining a strong pool of 1k hires supporting employees on assignments through problem-solving, assignment extensions, and regular quality control.• Improved alignment of talent with organizational goals partnering with all departments, including payroll and senior management, to streamline credentialing processes and analyze reports and data to optimize pay rates, staffing needs, and contract negotiations.• Educated applicants offering direction and support related to benefits and HR, escalating complex issues to corporate ensuring smooth benefits management.

Grew a book of business to 500 customers, generating $50-60K in monthly revenue through direct consumer sales and effective lead generation. Achieved 7 promotions and an award for exceptional leadership spearheading proactive lead generation and client relationship building developing and executing innovative marketing strategies.• Boosted sales conversion rates through effective in-person and web-based presentations mentoring and training team members to excel in sales techniques; enhanced post-sales support and client relationship management improving customer retention and satisfaction.• Achieved a 96%+ customer retention rate through exceptional post-sales support, proactive relationship management, and focused retention strategies.• Improved team performance and campaign effectiveness by developing and implementing team tools and resources for training and sales funnel optimization, partnering on innovative marketing strategies, and driving successful campaign rollouts.

Directed and developed the advancement of a startup tech company’s growth driving annual revenue to $2M+. Advanced as an essential partner in establishing organizational structure, product development, payroll and accounting, and team support.• Generated optimal operational efficiency and scalability directing non-technical functions including finance, HR, client account management, and support.• Increased client engagement and product adoption by leading software implementation teams and delivering on-site and remote training programs.• Enhanced product quality and user experience playing a pivotal role in software release processes, contributing to feature specification development, end-user heuristics, and quality assurance.• Achieved rapid career progression, advancing from administrative roles to overseeing payroll, accounts payable, and receivable, and ultimately transitioning to a key position on the startup software team following a company restructure.

Political Science And Government

Human Computer Interaction

Computer Science