Pam Eide Email & Phone Number

Kansas City, Mo, Us

Kansas City, Missouri, United States

•Develop and direct strategy and execution of plan to build enterprise change management capability•Created internal network, mentor and support the development of 200+ Prosci Certified Change Practitioners•Collaborate with business partners to develop change management strategies and execution plans for large-scale enterprise initiatives•Coach and support senior-level executives and leaders in the execution of their change management roles•Facilitate change management workshops for all levels of the organization to build people change management competencies •Consult with and facilitate workshops to support initiative teams as they plan and build their change management strategies and execution plans•Directed overall change management strategy for an Oracle ERP and multi-technology replacement implementation, including Ecosys, ChromeRiver, and OnBase for AZCO, a subsidiary of Burns & McDonnell

Kansas City, Missouri Area

•Established corporate organizational improvement team to lead and support firm and office-level process improvement and change initiatives•Worked with largest growth market office to create vision, business plan, and organizational structure to support rapid growth. Identified behaviors critical to success and developed strategies to establish behaviors as cultural norms •Partnered with process owners and areas to document business processes and establish HNTB’s Enterprise Process Model •Directed the development and successful implementation of organizational change management (OCM) strategies supporting Microsoft Dynamics CRM and AX (process and technology) implementations for 1,300 users across 55 offices nationwide. Established and mobilized a 150-member change network responsible for preparing sites and delivering over 1,000 training sessions. Oversaw delivery of 13,150 online and classroom training hours. Created post go-live sustainment processes and ongoing super-user network to foster continued adoption and use of new tools and processes

Kansas City, Missouri Area

• Directed program management office accountable for IT program and portfolio management, IT project methodology, project delivery, process optimization, organizational change management (OCM) and IT professional development • Oversaw establishment of processes and process improvements that have resulted in the following: Improved on-time delivery by 98% Improved estimation accuracy by 92% Improved capacity utilization by 106% Re-aligned/re-focused project capacity to revenue generating business units by 83%• Led senior management through enterprise business/technology road mapping sessions to build cohesive, shared technology vision• Facilitated several functional strategy development sessions where no strategy existed• Created succinct, visual tools to depict 4-year plans in business-consumable language• Established organizational design and change management approach for IT transformation efforts. Accountable for mapping IT core processes resulting in the identification of 105 process improvement opportunities and major obstacles that drove organizational design decisions and established tenets for cultural change. Consolidated 112 job descriptions to 12 jobs with progressive job levels• Organizational Footprint: $4MM annual operating budget, 2 managers, 8 PMs, 6 portfolio managers and 2 OCM managers

Kansas City, Missouri Area

•Created HNTB’s 1st business development and OCM team dedicated to managing IT-business relationships, IT governance, process optimization, project initiation and requirements definition, ROI, and OCM •Introduced and sold C-level executives on business process management and OCM•Led business and IT through the creation of 5-year firm business/technology roadmaps•Drove the OCM strategy and process management efforts for Microsoft Dynamics $80MM ERP implementation•Established HNTB’s first senior business (approvals up to $2MM) and executive ($2MM+) governance boards•Created IT professional development program enabling individual career plans, addressing technical skillset gaps and improving morale resulting in a 150% increase in training opportunities for IT employees•Managed 6 portfolio managers and 2 OCM managers

• Develop the application and technical portfolios for supply chain and corporate divisions• Direct the resource allocation/alignment of 60+ resources against corporate priorities• Manage 27 technical analysts

• Directed OCM activities supporting enterprise roll-outs of technology solutions including a collaboration tool suite (e.g., MS Outlook & Lync), SAP GRC role re-design (5,000 users, 1000+ roles) and SAP MDM • Designed and led cross-functional, cross-divisional SAP super user network (100+) including establishing a senior leader PMO, defining roles (with embedded annual objectives), succession planning and support tools• Coached/guided IT, Supply Chain, Finance senior leaders in building their “burning platform” for change, creating buy-in, understanding sponsorship responsibilities, mitigating project risks and creating sustainability for change• Led team of 6 certified change management managers

Kansas City, Missouri Area

• Developed and implemented change management/training strategies supporting two SAP implementations related to the FI, TR, MM, WM, PP, QM, APO and PS modules• Rated in top 10% of SAP implementations for change management by independent auditor, Protiviti• In 5 weeks, delivered 67,720 hours of end-user training across 21 global sites through centralized scheduling of 900 training sessions with 130 trainers• Led and directed 20+ cross-functional, cross-divisional team members inc. IT, Finance, Supply Chain, HR and consulting resources in the successful development of over 1,000 training deliverables

• Accountable for the hiring of 500+ new employees and the training/personnel development programs for 450 sales, customer/technology service employees supporting ~ 90,000 retail outlets• Implemented technology/process enablers that reduced hiring/training costs by 50%• Redesigned call center service and support models and metrics resulting in a collective savings of 21 permanent FTEs and over $1.2MM, a 25% increase in productivity, and a 66% decrease in negative turnover• Managed a staff of 1 manager and 25 direct/indirect trainers• 2001 CEO “Walking The Talk” Award Recipient for Diversity Leadership; Crown Club Award Winner (1998 - 2003)

• Developed selling skills programs saving approximately $14,000 per 50 people trained (Crown Club Winner 1996)

• Liaison with business units & 1000+ field sales representatives to build & deliver multi-brand/channel sales programs• Developed selling/ordering tools utilized by 1,000+ field and internal sales representatives

• Ranked #1 of 80+ sales representatives - selected Rookie of the Year/Crown Club Award Winner

Education record

Bachelor Of Arts In Speech Communication Minors: Business, Spanish And Psychology

Activities and Societies: Maggie Sloan-Crawford Award (Most Outstanding Female Graduate) •Student Body President