Pamela Bruce Email and Phone Number

Performs all aspects of Facets configuration build for production and projects. Executes unit testing and monitors the configuration migrations. Completes full documentation of configuration changes. Analyzes business requirements and translates into detailed configuration design. Assesses impact of configuration for cost savings, customer experience and efficiency. Services as configuration lead and/or SME for development projects. Analyzes Facets data to identify opportunities for increased auto adjudication of claims payment and process improvement. Researches and resolves reported issues related to Facets configuration. Reviews TriZetto patches and enhancements. Stays connected with the TriZetto customer base by leading and participating in customer calls.