Pamela Chen Email & Phone Number

Fremont, Ca, Us

San Jose, California, United States

Menlo Park, California, United States

Drove strategic direction and successfully led a team of program managers and analysts focused on optimizing Meta’s infrastructure and security systems. Management scope grew from 4 full-time employees to 20. Team scope grew to include programs such as Infra Reliability, Capacity Management, and Enterprise Data Protection.

Menlo Park, Ca

Identified and remedied systemic challenges by implementing process and technology improvements to effectively scale systems supporting Facebook's outsourced operations, ensuring both security and operational efficiency.

Menlo Park, California

Led the implementation of an automated load planning process and system to improve the current weight and balance program, reducing departure delays, improving the guest experience, and increasing fuel savings. Enhanced partnership between Virgin America teams and the external vendor has sped up anticipated delivery and implementation of the first technical solution to be delivered shortly.Managed the successful start up of the Honolulu, Maui, and Denver operations. Created a forum and process that increased coordination across Virgin America teams and external business partners, which promoted timely finalization of contracts, facilities, and training for operational readiness and to avoid costly last minute actions.Developed a monthly report and reporting cadence for the COO and Director of Operations to focus on operational progress at Virgin America’s main stations. Data analysis uncovered and led to the correction of station specific challenges and even a significant discrepancy in one of Virgin America’s primary operations reports.

Managed the multi-phased MRP Improvement Program, working with business and IT teams to enhance system functionality, integrate material planning efforts with logistics schedules, and reduce MRP run times over 75%.Led Model X launch option preparation, including take rate analysis, option strategies, and readiness of all Sales and Production Planning systems.Managed the development and deployment of a Sales Operations, Demand Planning, and Production Planning tool to automate the vehicle scheduling process. Led all aspects of the project, from requirements definition to UAT and deployment planning. Following the successful launch, the project has been consistently referenced as the model business and IT partnership.

Managed concept development of Toyota's next generation telematics system, including research of consumer technology trends, evaluation of partner strategies, and technical feasibility studies of desired product features.Developed a premium branded audio strategy aimed at increasing the TMS premium audio install rates, employing thorough analysis of customer, competitor, and product data . Strategy approved for implementation by the Toyota technical team and the external premium audio partner.Devised and distributed across TMS a vision of the transformation of the retail environment, identifying key trends across each step of the purchase process and implications for TMS. Lexus Marketing further shared the information with dealer owners to kickstart discussion around modernizing the sales and dealership experience.

Developed a new vehicle concept aimed at recapturing the youth market and driving core volume for the Scion brand by researching and analyzing market dynamics, consumer vehicle attitudes, and the competitive landscape.

Managed cross-functional teams and critical project management work efforts for global M&A deals worth over $600M to deliver seamless transitions of the business and its employees in over 30 countries. Led projects across various industries including electronics, entertainment, and financial services.Developed M&A post-merger integration intellectual capital, leveraged in global M&A engagements, to shorten the go-live strategy development process.

Master Of Business Administration (Mba)

Ba, Economics